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2018 Holiday Season - Customer Service Support

This year, Chinese New Year dates range from February 13th to February 21st. All of our developers will be unavailable during this period, as well as most R2Games staff. We will still be providing ticket services, forum support, and in-game monitoring during this holiday, but coverage and response times may be constricted.
For more information, visit http://forum.r2games.com/forum/reali...ervice-support
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Notice: Elysium (eu) server closing

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  • [Announcement] Notice: Elysium (eu) server closing

    Dear Players,

    After more than a year of hard-fought battles, we have news to share regarding the EU server Elysium. With a heavy heart, we regret to inform that we shall be closing Elysium (EU) from 30th August to improve the match-making experience. Zakar’s Domain (NA) shall remain unaffected.

    To reward you for your loyalty, we shall refund all funds recharged during the 3 months leading up to server closure (05/18/2017 - 08/20/2017) to your Heroes Evolved Mobile account.

    Refunds shall be notified via Mail and shall be completed from 18th - 29th August.

    The server shall be formally closed alongside customer service channels following scheduled maintenance on 30th August.

    Refund Applications:
    Please create a character in Heroes Evolved Mobile edition or raise a Ticket notifying your existing account information via the Heroes Evolved PC client. We’ll need to know:

    Heroes Evolved PC client ID:
    Amount Recharged:
    Heroes Evolved Mobile Server:
    Heroes Evolved Mobile ID:

    Ticket Help URL: http://www.r2games.com/support/?ac=issue&id=101

    We will review all information and release Tokens to your account within 3 - 5 working days.

    We sincerely thank you for your heroism, passion and loyalty in playing Heroes Evolved PC client with us. We apologize for any inconvenience caused by server closure.

    The Heroes Evolved PC Client Team

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