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additional fees for the purchase of Topas ????

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  • additional fees for the purchase of Topas ????

    Ich frage mich warum auf allen produkten ihr eine zusatz gebühr verlangt .
    Bei jedem anderen Game wenn ich für 50 € auflade bekomme ich auch für 50 € die artikel.
    Nur bei Deloar2 games nicht hier werden nochmal kräftig gebühren drauf gerechnet .
    Egal welches bezahl system ich verwende.
    So was habe ich noch nicht mal bei Florensia mmorpg .
    Das problem ist auch ich kann über einen wert von 40€ bei Paysafe keine 2 oder 3 pin nummern zusammen verwenden .
    Wenn ich zum beispiel 2000 Topas aufladen möchte muss ich mir eine 100 € paysafe karte kaufen damit ich keinen verlust mache beim aufladen .
    Wenn man es kombinieren kann so hätte ich dann 2 karten kombiniert für denn betrag .

    I wonder why on all products you asked for an additional fee.
    With every other game when I charge for 50 € I get also for 50 € the articles.
    Only with Deloar2 games are not here again strong charges on it.
    No matter what payment system I use.
    so what I have not even at Florensia mmorpg.
    The problem is synonymous I can over a value of 40 € with Paysafe no 2 or 3 pin numbers together use.
    if I would like to charge 2000 topas, for example, I have to buy a 100 € paysafe card so I do not make a loss when charging.
    if you can combine it so I would have then combined 2 cards for amount.

  • #2
    All payments are done in USD, so some of your difference in pricing is from converting your currency to USD. The payment confirmation screen should be showing you exactly what the fees you are paying are for.
    Rules of the Forum are found here.

    R2Games Ticket System for browser games: www.r2games.com/support
    Mobile game Ticket System is accessed through the in-app support link.

    For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.

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    • #3
      But that does not answer the question.
      it would be nice if not always a standard text would be used.
      Who can read clearly, is clear in the advantage.
      So you understand that as a moderator.
      Here is a picture.
      paint by numbers.
      Yellow sticks are the fees.
      Red stick 19% vat.

      Why do all the other game providers get there and not her.
      It is also clear that you are one of the most expensive browser games.
      This has already been checked by our editors.

      I beg you !!!!!!! read only first then answer
      greetings Valar


      Thanks
      And down there is the link to the screen
      Last edited by Jonen A; 10-09-2017, 11:55 PM.

      Comment


      • #4
        I don't understand what you think I'm confused about.

        Some companies pay the fees and taxes, others pass them on. Some payment methods have fees, some fees are higher than others, and some have no fees at all. You are paying half the fee and the full tax, because R2 does not pay your taxes for you.
        Rules of the Forum are found here.

        R2Games Ticket System for browser games: www.r2games.com/support
        Mobile game Ticket System is accessed through the in-app support link.

        For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.

        Comment


        • #5
          This is correct but not so.
          all others take it all in.
          not over a set of a worth.
          you ask for the value of the topas.
          plus a plus of 19% VAT.
          but not included but are paid extra.
          I will post you 2 examples.
          where everything is included and one of you where it is not.
          Example 1 shows your system.
          Example 2 shows how it is with all others.




          Example 1 shows your system.
          http://abload.de/img/bildforumloahxs94.jpg


          Example 2 shows how it is with all others.
          image 1
          http://abload.de/img/screenshot27fvkf7.png
          image 2
          http://abload.de/img/screenshot28bxke5.png
          image 3
          http://abload.de/img/screenshot2976jq4.png


          Das ist korrekt aber nicht so .
          alle anderen nehmen alles inklusiv .
          nicht über einen satz von einem wert .
          ihr verlangt denn wert der topas .
          und dazu gebühren + 19 % mehrwertsteuer .
          aber nicht inbegriffen sondern werden extra bezahlt .
          ich werde dir 2 beispiele posten .
          wo alles inklusiv ist und eins von euch wo es nicht so ist .
          Beispiel 1 zeigt euch euer system.
          Beispiel 2 zeigt wie es bei allen anderen ist .

          Comment


          • #6
            You can't compare prices for a company that charges in Euros based out of Germany, to prices for a company that charges in USD based out of China, who use different payment processors.

            The fees are correct. Xsolla is the company that processes payments for R2, and part of the contract is half the payment processing fees are passed along to the customer, R2 pays the other half. The VAT is applied because you are in the EU and your money is going to a country outside of the EU, and R2 does not pay the taxes themselves.

            If you have any further questions about the fees, you can send in a ticket to www.r2games.com/support or speak to Xsolla directly through the Contact Us links at the bottom of the payment screen.
            Rules of the Forum are found here.

            R2Games Ticket System for browser games: www.r2games.com/support
            Mobile game Ticket System is accessed through the in-app support link.

            For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.

            Comment


            • #7
              total idiocy.
              Florensia is listed here as an example.
              Has its seat in Japan where the developer again leads itself.
              Better to research before you claim again claims that do not correspond 100% of the truth.

              Comment


              • #8
                According to the game's terms and conditions and payment gateway, the company publishing the game has a German address. According to Google, the game's developer is based in Japan, but that has nothing to do with anything you've said, since the developer isn't the publisher.

                Also, what that game does has nothing to do with this game. The fee and tax are clearly listed on the payment screen, and it is your right to not recharge if you don't want to pay them.
                Rules of the Forum are found here.

                R2Games Ticket System for browser games: www.r2games.com/support
                Mobile game Ticket System is accessed through the in-app support link.

                For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.

                Comment


                • #9
                  Since you can see that you have no idea.
                  And this is called support.
                  You confuse that with pro 7 which have then taken over florensia.
                  And they pushed it to the wall.
                  The developers have then again set it on the mass protests of players.
                  The payment option is another one that is correct but correct.
                  So do all the game operators who do not work with xsolla.
                  Because under the gamers is xsolla unpopular that is now times factually.
                  This has resulted in our survey I only give what our readers tell us.
                  The management can always choose the payment option itself.
                  You just want to.
                  And I have said from the outset that the florensia is just an example.
                  Other games make it exactly the same.

                  Da sieht man das du keine ahnung hast .
                  Und so einer nennt sich support .
                  Du verwechselst das mit pro 7 die haben damals florensia übernommen .
                  Und sie haben es an die wand gefahren .
                  Die entwickler haben es dann wieder neu angesetzt auf die massen proteste von spielern .
                  Die Zahlungs option ist eine andere das ist korrekt aber richtig.
                  So machen das alle spiele betreiber die nicht mit xsolla zusammenarbeiten .
                  Weil unter denn Gamern ist xsolla unbeliebt das ist nun mal fakt .
                  Das hat unsere umfrage ergeben ich gebe nur das weiter was unsere Leser uns sagen.
                  Die Geschäftsleitung kann sich die Zahlungs option immer selber aussuchen .
                  Sie müssen nur wollen .
                  Und ich habe von anfang an gesagt das florensia nur ein beispiel ist.
                  Andere Games machen es genau so .

                  Comment


                  • #10
                    I'm sorry you disagree with the explanation I have provided. I am just a moderator, though, if you wish to speak with Support staff, you are welcome to send in a ticket to www.r2games.com/support, where you can let them know what you think about the payment processor's fees and taxes.
                    Rules of the Forum are found here.

                    R2Games Ticket System for browser games: www.r2games.com/support
                    Mobile game Ticket System is accessed through the in-app support link.

                    For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.

                    Comment


                    • #11
                      No thank you I make it easy on me you earn no more money.
                      Even if it is a good game.

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