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Recharge Issue

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  • Tagurit
    started a topic Recharge Issue

    Recharge Issue

    I recharged for 2k balens but only received 1k balens. Tried to upload a screen shot but I get the warning that file size exceeds allowable. My ign is Tagurit. I play on S1. If you can tell me a way to reduce the file size of my screen shot I will be happy to add it.

  • Londyn
    replied
    Dear player, please submit a ticket about billing issue. Also please kindly include the rough time that you purchased your balens, it will make us easier to track this issue and send you your missing balens.

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  • Tagurit
    replied
    I found a converter online. Here is a cropped screenshot. It shows the confirmation mail of 2k balen recharge but only 1891 total balens in my account. I had 891 balens prior to the recharge.

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