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2018 Holiday Season - Customer Service Support

This year, Chinese New Year dates range from February 13th to February 21st. All of our developers will be unavailable during this period, as well as most R2Games staff. We will still be providing ticket services, forum support, and in-game monitoring during this holiday, but coverage and response times may be constricted.
For more information, visit http://forum.r2games.com/forum/reali...ervice-support
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Recharge phone!

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  • Recharge phone!

    i dont have card credit, and other options to recharge, i have some money on phones cause i use all days, i cant make recharges with phone, cause send me message not possible on 500 1000 2000 4000 diamonds, please fix it i need recharge to play!

  • #2
    Originally posted by R2106359053 View Post
    i dont have card credit, and other options to recharge, i have some money on phones cause i use all days, i cant make recharges with phone, cause send me message not possible on 500 1000 2000 4000 diamonds, please fix it i need recharge to play!
    Sorry for the inconvenience. Can I please have the following information
    • Server number
    • In game name
    • UID
    • Screenshot of your order (also order number if you have that)
    • Country you are currently in
    R2Games Ticket System Support: www.r2games.com/support

    Comment


    • #3
      server 14
      GunnerBR
      what is UID?
      i canceled all orders cause dont get sucess in recharges... i try all 500 1000 2000 4000 but cant recharge with phone
      im from brazil
      please can fix it?

      Comment


      • #4
        Originally posted by R2106359053 View Post
        server 14
        GunnerBR
        what is UID?
        i canceled all orders cause dont get sucess in recharges... i try all 500 1000 2000 4000 but cant recharge with phone
        im from brazil
        please can fix it?
        Dear player. Your problem has been reported. Due to the fact that we cannot see the problem with a screenshot, it is difficult for us to understand your problem. If you can please submit a ticket at www.r2games.com/support with screenshots, we can assist you further with your problem
        R2Games Ticket System Support: www.r2games.com/support

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