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2018 Holiday Season - Customer Service Support

This year, Chinese New Year dates range from February 13th to February 21st. All of our developers will be unavailable during this period, as well as most R2Games staff. We will still be providing ticket services, forum support, and in-game monitoring during this holiday, but coverage and response times may be constricted.
For more information, visit http://forum.r2games.com/forum/reali...ervice-support
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ALPHA Balen Rebate - UPDATE

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  • #61
    I haven't received any rebate balens
    S1-Rever
    18 Jan.
    UID: 3028543

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    • #62
      i got the balen rebates+ bound balens (from open and closed alpha servers) but still no hot event rewards and first recharge rewards. Kindly send them to my S4 account, UID: 302668954, character name AngPogiKo. thanks.

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      • #63
        I got my balens, were we suppose to get all the other rewards or am I wrong in thinking that ?? just curious
        S1 - Elisa
        Jauuary17th 2018 roughly 10pm
        UID - 139319133
        Last edited by julietwarman; 01-29-2018, 10:01 AM.

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        • #64
          For those who haven't receieved their alpha balens after 24 hours of posting on forum, please do the following
          • Submit a ticket at http://www.r2games.com/support/?ac=ticket&for=vip
          • Provide your UID in the ticket
          • Provide your current server and in game name in the ticket
          • Provide a screenshot of your order in the alpha server (order number too, is possible) in the ticket

          Apologizing for any inconvenience
          Last edited by Londyn; 01-30-2018, 10:08 AM.
          R2Games Ticket System Support: www.r2games.com/support

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          • #65
            still no News about hot Event rewards or first recharge rewards????

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            • #66
              UPDATE - First Recharge & Hot Event Rewards

              "Dear Players,

              We extend our sincerest apologies for the late reward delivery. As Mythic Glory is a newly launched game, we experienced unexpected difficulties in many aspects.
              We understand that you are frustrated, and we take full responsibility for the delays. We ask for your forgiveness, & compensation will be sent out very soon.

              We hope you can continue to support our game, Happy Gaming!
              "

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              • #67
                ist the same answwer i got from Support 5 days ago .... but ok .

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                • #68
                  Originally posted by mrohno11 View Post
                  ist the same answwer i got from Support 5 days ago .... but ok .
                  Well that was the answer I got only yesterday.

                  UPDATE:

                  First Recharge and Hot event rewards have been issued.

                  anyone who didn't receive them, please file a ticket providing IGN, Server, and UID.

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                  • #69
                    I have not received a rebate yet.

                    S1 City of Eternity
                    SIDMAR
                    January 17 9am
                    UID: 330645468

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                    • #70
                      Originally posted by billmetlif View Post
                      I have not received a rebate yet.

                      S1 City of Eternity
                      SIDMAR
                      January 17 9am
                      UID: 330645468
                      Please use the ticket system to make this claim now. the same information is all you should need.

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                      • #71
                        used ticket system, still no hot events and first recharge rewards received (open and closed alpha servers)
                        pls send to:

                        S4 Thorny Wastes
                        AngPogiKo
                        UID: 302668954

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