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2018 Holiday Season - Customer Service Support

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  • [Announcement] 2018 Holiday Season - Customer Service Support

    Chinese New Year is coming! This is the time with family, friends, and people you love. This year, the holiday dates will range from February 13th to February 21st. All of our developers will be unavailable during this period, as well as most R2Games staff. We will still be providing ticket services, forum support, and in-game monitoring during this holiday, but coverage and response times may be constricted.

    Should you require our assistance, we ask you remain patient and understand that many things come to a stand-still during this holiday. We are working with the developers to prepare for the holiday with bug fixes and last minute quality assurance. If you have any questions or need some advice, we invite you to post on our forums where our knowledgeable Moderators and helpful players can answer or direct you properly. If you find a game issue and wish to report it, please open a ticket and provide us any information you can. We will be addressing any backed-up inquiries after the 21st and will respond with more detail when it becomes available.

    We send our best wishes to our players and thank you in advance for your patience and continued support.