I nid Help some how

[ongmh12]

So here my situation , i tried to log in to wartune games in the mini client , and realised that my account nickname that is bind with my character is changed (or reset to default #R2#######) when my original one should be ongmh and that what i used to file ticket to support. So next i tried to solved it myself and tried to change the nickname back but it stated the nickname already exists and i change it to ongmh12. but i realised it not working. now i cannot change the nickname again. So can someone teach me how to solved this problem....

[GM_Magik]

When logging into the mini client, I wonder, have you tried using the email and password associated with your account to get inside? I know that's how I log into mine when I use it. Can you tell me if you have tried it, or if that's an option. I'd say go check out the mini client thread but this is something I haven't generally run across before so am happy to help you before I defer you there.

[ongmh12]

oh if i guess i forget to mention i using yahoo email as the log in from miniclient.. so the normal email and password u stated doesnt work for me. i think the problem will be solve if the nickname is changed back to the one i using which is ongmh. cause now my pass balen transaction cannot be seen too. Even support ticket doesnt seem to be working.

[GM_Magik]

Alright, I got in touch with one of my forum mod friends and they said it seems to be you may not be on the right account somehow. I need you to send in a ticket on this account, and explain all of this to the support team so they can get this sorted out and fix the issue for you. I could go into a long drawn out explanation but it already cnofuses me and confusing us both (and me even more) won't do either of us any good.. I am really sorry I can not sort this for you, but have faith in the support team.. they are fantastic at this sort of thing.

If you hear nothing from them within forty-eight hours or so feel free to reply here with the ticket number and what not and I will poke someone to poke them for you.. but be sure when sending the ticket to include as much information as possible so that they can get it sorted.. and if you have any screen shots.. those are always a bonus.

[ongmh12]

i will try to explained my situation again from the mini client view. 1st i have no problem logging in my account with my yahoo email. 2nd the problem i face now is that the when i log into mini client there will be a (Welcome! ongmh please select a server) above the log in but now that name is change to ongmh12 hence i cannot get into my chara even with the correct server selected. i was wondering how can u guys help me to change is back cause the nickname in my account profile seem to be lock and unable to edit. At 1st i tried to change it back on my own but it stated that ongmh alrdy existed.. *and all this happened when i tried to log in eariler* it was perfectly fine yesterday.

Hope this info help
character: DivineSunX
Server: S92 Naeworth Plain
Account Name: ongmh (correct one) but now is (ongmh12) for some reason
Email address: [removed]

[R2120390837]

i hope 2 ticket on this matter alrdy but i doesnt seem to be working...
This is the 2 support ticket number:
#291763
#291775
Can u at least help me check if these 2 ticket are being process or something?

[MemoryLane]

Support has to help you fix this. Your ticket will be answered soon, and will probably ask you for some additional information. You can go to http://support.r2games.com/support/support to view replies to your ticket, if you don't receive an email.

Let us know if you are still waiting for a reply after 24 hours.

[ongmh12]

I nid help my ticket is not getting reply.... what i nid to solve my problem is how to change the nickname in the attachment from ongmh12 back to ongmh. Anyway i can do that cause i cannot edit it on my own

[MemoryLane]

Your name wasn't changed. Names can only be changed one time, and only when it's an R2### name. It's not a name issue, it's an account issue. You are not on the correct account, which is why support needs to help you.

I will forward your ticket number.

[ongmh12]

Ok if that the case it the correct account. But somehow it turn back into the R2###### name from my original name (ongmh) so i change it myself but when i tried to used back my ongmh they say nickname existed. So i tried to change it into (ongmh12) to test if i can get my chara back but it seem it does not worked that way.

[MemoryLane]

Your name never changed from ongmh to anything. ongmh is still where you left it. What happened is you ended up on a new account, which automatically gave you an R2### name. Support needs to separate the old account from the new one for you, or let you know if you're just on a completely different account, and help you get back to where you need to be.

Have you gotten a reply to your ticket yet?

[ongmh12]

Ok the support ticket team has to stop giving me useless reply.... what does this reply even meant...

Hello,
We would like to inform you that account associated with your missing character is not bound or activated.
Thank you.
The R2Games Team
The R2Games Team

[ongmh12]

But anyway i dun know how am i going to do what u said above... since support ticket team is not giving me a method or solution to do what u said...

What i can say is i am sure i log into the correct acc that i was using for the pass 1-2 year i was playing.... so can help me to jus get the chara back back? be it a new username or anything u all are able to do....