Lately a lot of people on Kabam have been reporting an issue with being able to submit support tickets. The issue seems to stem around not being able to get their name to appear in the drop down. We may have a possible way to help you but there is a chance it will not work for everyone.. still we are here to help and we want to try and do just that.
What browser are you using? A lot have had issues with chrome, safari and microsoft edge. Have you tried firefox? Have you tried Maxathon or Comodo ice Dragon?
There is a link at the bottom of the server selection page that will take you into the support portal area for tickets. If you can not find it this way, try going here and clicking on the link marked support. it can be found at the top of the screen.
When you get there please try clicking that link in the alternative browser, then manually type your account name and then select your server. Then try loading your character name.
Please make sure you do not do anything before typing in your in game name, this could force things to not appear in the drop down.
If this does not work for you, please reply to this thread and let us know, we will try to find a way that will work for you!
What browser are you using? A lot have had issues with chrome, safari and microsoft edge. Have you tried firefox? Have you tried Maxathon or Comodo ice Dragon?
There is a link at the bottom of the server selection page that will take you into the support portal area for tickets. If you can not find it this way, try going here and clicking on the link marked support. it can be found at the top of the screen.
When you get there please try clicking that link in the alternative browser, then manually type your account name and then select your server. Then try loading your character name.
Please make sure you do not do anything before typing in your in game name, this could force things to not appear in the drop down.
If this does not work for you, please reply to this thread and let us know, we will try to find a way that will work for you!
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