[Resolved] 10/4 gem synthesizer NOT unlimited

[AdaJames]

Which office you want?

Shenzhen Headquarters
12th Floor, Unit 4, Kexing Science Park-B, Keyuan North Rd, Nanshan District, Shenzhen
Postcode: 518000

U.S. Office
1450 El Camino Real, Menlo Park, California 94025

Shanghai Office
Room 3103, Wheelock Square, West Nanjing road, Shanghai, China
Postcode: 200040

Hong Kong Office
Room 1910-G, Parklane Square, 2 Tuen Hi Rd, Tuen Mun, HongKong
Postcode: 999077


They are all on the website, you know...

[P-J-J]

And if you want to file lawsuit, the Hong Kong jurisdiction is applied per their rules.

So, Chinese company with U.S. license ...

[Xharry005x]

dont matter if it was a typo their should realy honor the original event that said unlimited

r2 jack *** changed text to cheat players

[the-wise-one]

Ok, so I did put in a ticket, hoping that R2 would (eventually) get round to giving the gems back as the event was bugged.
They replied, usual stuff, wait whilst they look into it etc, and guess what, I recently got an email from them saying as they have not heard FROM ME, they are CLOSING
the ticket.
Obviously I replied saying the issue was NOT resolved, but have not yet heard back from them in several days.
And they had the nerve, to ask me for a mentor interview MONTHS after I first applied, after screwing up yet another event and now showing a lack of care with support issues.

R2, pull your act together, smarten up, get with it and at the very least stop looking like idiots.

[Whakapono]

Ok, so I did put in a ticket, hoping that R2 would (eventually) get round to giving the gems back as the event was bugged.
They replied, usual stuff, wait whilst they look into it etc, and guess what, I recently got an email from them saying as they have not heard FROM ME, they are CLOSING
the ticket.
Obviously I replied saying the issue was NOT resolved, but have not yet heard back from them in several days.

In order to keep the ticket open, you need to reply via the ticket system (not via email) within 12 days .
http://support.r2games.com/support/support
Please create a new ticket, with your old ticket number in it (Subject matter in subject line). Feel free to link this thread, and explain your last ticket was closed but not resolved. If you have not had a reply in 48 hours, please let us know with your old ticket number. Good luck

[Meikura001]

Time to get into my truck, take my dog, and have a road trip to Menlo Park. I am in Cali, hehe.

But seriously, how is something marked "resolved" when there's an ongoing feedback for it and no one typically agrees to the changes that were made?