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  • #1

    Missing Frag

    After the maintenance, I lost my auguric frag X when equipping a dragonstaff+7. Now i have three dragonstaffs+7 and no frag. I have the screenshot of the multiple dragonstaffs and the server time when it happened, but I'm unable to upload them. if needed i can send it by email. Please help

    Server Time:
    http://tinypic.com/view.php?pic=21lv...9#.WEQaG_l96Uk
    Date:3/12/2016

    Multiple Dragonstaffs:
    http://tinypic.com/view.php?pic=dnhbwx&s=9#.WEQaXvl96Uk

    http://tinypic.com/view.php?pic=k9gnwi&s=9#.WEQbxPl96Uk
    Last edited by R290348245; 12-04-2016, 07:42 AM. Reason: Add links for screenshots
    Tags: None
  • #2
    You will need to file a ticket for assistance with this issue: http://www.r2games.com/support/. Be sure to include your IGN along with the server marker and all applicable screenshots will need to be uploaded into the ticket.

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    • #3
      Soo... Maint has more problems eh...
      IGN: (CS1) (S80)Tannlaus LV178 Eidolon Rogue
      Prom I wings... so expensive... especially if you keep forgettin corrupt :D
      Kamikaze Member
      Somany systems...so little time...
      If you wanna know why I went with a Rogue well... Stealth is good for lurking in chat while still runnin through SG :cool:

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      • #4
        Have already sent in a ticket. But screenshots cant be uploaded cause it exceeds the max size for file uploads. Havent had any reply from r2 either.

        Comment

        • #5
          Crop your images down to just what you need and save them as jpgs. Sometimes just saving them as jpgs is sufficient to reduce the file size. You can also upload them to an image hosting website, such as photobucket or tinypic.com, and provide the links in your ticket.

          It's the weekend, so please have patience. If you haven't heard anything in a few days, let us know.
          New R2 Community Discord Server: https://discord.gg/VFMzFDqKq5

          Received a random forum error? Refresh the page first, sometimes the error message is the error.

          Some inboxes are broken, including mine. Please don't send me private messages at this time.

          Rules of the Forum are found here.

          R2Games Ticket System for browser games: https://www.r2games.com/support

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          • #6
            Ive added the screenshot links to the main post.

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            • #7
              Originally posted by R290348245 View Post
              Ive added the screenshot links to the main post.
              The screenshots will need to be included in your ticket.

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              • #8
                Sent in a new ticket with the links. Is it possible to have my frag restored? They can check my toon's logs to confirm if necessary. I just want the frag back.

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                • #9
                  Can items be restored? Sure, but it really depends on the circumstances surrounding the loss.

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                  • #10
                    But it isnt even my fault. Its the game glitching. Its a different story if i sold or refined it. Can't expect players to not switch their weapons right?

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                    • #11
                      That is something you will need to talk over with the support member handling your case.

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                      • #12
                        Yes, I would love to do that. If only they would reply to my ticket. Its been 3 days now. Pretty sure the weekend is over too. I've sent in two tickets already, the second ticket with the screenshot links.

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                        • #13
                          It has been two days since this thread was started, so if you have not received a response by the end of tomorrow, send the e-mail address used to submit your ticket via PM and it will be forwarded.

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                          • #14
                            Still have not received a reply from r2 for my tickets. Have PMed u my email.

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                            • #15
                              Your e-mail will be forwarded when the team starts their shift later today.

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