There is another company that hosts wartune servers on a facebook app. They have their own ticketing service on the app itself. They do not have a forum. The only way to contact them is via the ticketing system or on their facebook page.
We can not help you with anything relating to your account on our ticketing service or forums. If you would like us to be able to assist you, you would need to open an account here and play on one of our servers either here at wartune.r2games.com or at www.Kongregate.com, www.armorgames.com or www.kabam.com.