You can use this blog to comment with private messages if my inbox gets full and can't send me a message or in general if like, I wont approve them to be seen by regular community at all, so it can create a private message form that anyone can comment on with what need help with and can check it, can also check it every bit in general.

If its a report or need help with a ticket please list the ticket #
The ticket link can be found here: http://www.r2games.com/support/?ac=ticket&for=account
Support page is here: http://www.r2games.com/support/

It will describe various things like login problems etc in sections, if still have troubles please file ticket. or if its about a bug with as much detail as possible account and character names location time server, pictures (Windows 10 has a nice Snipping Tool that's quick and easy to use) or video etc etc etc
this program will auto adjust to your computers settings and tell you what might be good for streaming /recording
https://www.xsplit.com/download
from there you can enter the settings into open broadcaster to adjust further for free
https://obsproject.com/
that program you can also adjust more settings and things/make what record a little smaller and its easier to process etc etc. you can force it into HD quality and sizes bigger then your screen however that will burn up your cpu etc a bit. long as can see kinda clearly whats going on a smaller sized resolution video is fine. (don't have to do videos- pictures work fine unless its a super complicated thing need to observe every moment)

Or if just like confidentiality in general and don't want people seeing that asking for help in specific ways. like player reports can't be done on forums since kinda outs who's reporting etc and usually causes more issues.
If you do want your post to be seen and it doesn't contain private info etc etc etc. please put *approve this post to be seen*