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Facebook Players - Info Wanted - Updated

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  • MemoryLane
    started a topic Facebook Players - Info Wanted - Updated

    Facebook Players - Info Wanted - Updated

    A number of people who play through Facebook have reported not being able to access their characters through the main site, instead they are greeted with the character creation screen. Currently, the only way to access the character is to continue to go through the Facebook page.


    If you are experiencing this issue, please send in a ticket to www.r2games.com/support (Crystal Saga II is at the bottom of the game list) so that R2 can view your account information and fix this issue.
    Last edited by MemoryLane; 09-01-2016, 10:48 PM. Reason: Updated.

  • MemoryLane
    replied
    Originally posted by Je Murry M Berniza View Post
    r2games already mailed me but and I already reply but until now there's no response yet. I can provide some proof but not really accurate because it was created way back 2014 and all I have is a FB page.
    You only need to post in one thread, and you only need one ticket.

    You didn't include any information about the account the character was on, so it is going to be difficult for them to help you recover it.

    Leave a comment:


  • Je Murry M Berniza
    replied
    r2games already mailed me but and I already reply but until now there's no response yet. I can provide some proof but not really accurate because it was created way back 2014 and all I have is a FB page.

    Leave a comment:


  • *Minori*
    replied
    Originally posted by Je Murry M Berniza View Post
    Hi, I also experienced this and my account is still in the server. Hope you help me

    IGN: beboy17
    Server: (S67) Crystal Peak
    You will need to file a ticket with support for assistance. The link is located in my signature.

    Leave a comment:


  • Je Murry M Berniza
    replied
    Hi, I also experienced this and my account is still in the server. Hope you help me

    IGN: beboy17
    Server: (S67) Crystal Peak

    Leave a comment:


  • Orbane
    replied
    also today at least the FB page isn't working, what's going on R2?

    Leave a comment:


  • ronald_romanisti
    replied
    Hi im always experience that but since yesterday it became worse pls fix this

    IGN: Furinji
    Server: (S2) Twilight plains
    Last edited by ronald_romanisti; 09-10-2016, 11:24 PM.

    Leave a comment:


  • MemoryLane
    replied
    Thank you. R2 is now aware of this issue and has requested tickets be sent in so that R2 can check the accounts and fix the issue.

    Leave a comment:


  • landres_yo74
    replied
    same! i can't enter for the main site ....

    Nick: Rider

    Server: [S2] Twilight Plains

    Leave a comment:


  • R268840577
    replied
    Hi, I also access my account on the server 3 by facebook, but my character is now disappeared, I am seeking help.

    Server: (S3) Heavenly Isle
    Nickname: Cris
    Lvl: 55

    Leave a comment:


  • earldgreat
    replied
    Hi,

    I am one of those people who is experiencing this problem.

    IGN: Yoshi
    Server: (S3) Heavenly Isle

    Leave a comment:

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