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[HELP] Unreceived Crystals > PAYPAL

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  • [HELP] Unreceived Crystals > PAYPAL

    Greetings, community.
    I come to ask for your help with a problem. It is the second time this error occurs to me. The first time I was forced to open a paypal dispute because, according to the development team, the transaction was NOT completed, however in PayPal it was completed and the money was debited from my account. Once they checked their PayPal they saw the dispute and asked me to close it so they could deliver the crystals to me and that's how it was.

    I decided to give the game another chance and recharge again. And the same error occurred. I have written to support countless times and their responses are like, "Your transaction did not complete, try to request a refund." Who am I going to ask for a refund if not you? The money appears in your PayPal account, it is in your power to close the dispute and issue a refund, or request me to close the dispute and deliver the crystals.

    This time I tried to recharge $ 4.99 twice. And both times the same error. I will leave screenshots of the payment vouchers here, and the dispute open in just ONE of the 2 transactions. Please moderators, send this information to the COMPETENT team, so they can verify the PayPal account. Tickets don't work for me and I don't want to wait for PayPal to close the dispute because I will lose the event.
    Click image for larger version  Name:	4.JPG Views:	1 Size:	55.3 KB ID:	2009463





    Order number: 202007240022565141_en / July 24th, 2020 - 12:22 AM / PayPal Transaction ID: 9G960978LT345243H (There is an open dispute associated with this transaction)
    Order number: 202007251141304738_en / July 25th, 2020 - 11:41 AM / PayPal Transaction ID: 87D10368MH6198449
    Disputed and first payment



    Last payment (not disputed)




    Please help, or just show this thread to your PayPal manager.

    Last edited by Jesús Benítez; 07-25-2020, 11:10 AM.

  • #2
    I had same problem with this I sent ticket in and everything then later on in day the transaction went through, seems there is a long delay when using paypal now (it used to be instant). Just log out on account you was using and then log back in and wait it out is all I can suggest. For me it went through after logging out then logging back in make sure u pick same character if using alts I logged in on same account but different alt and it went to that character instead of the one I wanted it to go to.

    Comment


    • #3
      Originally posted by Matthias1 View Post
      I had same problem with this I sent ticket in and everything then later on in day the transaction went through, seems there is a long delay when using paypal now (it used to be instant). Just log out on account you was using and then log back in and wait it out is all I can suggest. For me it went through after logging out then logging back in make sure u pick same character if using alts I logged in on same account but different alt and it went to that character instead of the one I wanted it to go to.
      No, bro, it's been over 48 hours now. If I pay with a card in paypal, apparently it works instantly; But this problem arises when I pay with the PayPal balance. The transaction comes out as "INCOMPLETE" and the PayPal account owner must confirm receipt of the funds in order for them to resolve.

      I ask the forum moderators *Minori* / MemoryLane to send this message to the owner of PayPal.

      Comment


      • #4
        good luck bro hope all works out for you never used paypal balance before only with a card

        Comment


        • #5
          Originally posted by Jesús Benítez View Post
          Greetings, community.
          I come to ask for your help with a problem. It is the second time this error occurs to me. The first time I was forced to open a paypal dispute because, according to the development team, the transaction was NOT completed, however in PayPal it was completed and the money was debited from my account. Once they checked their PayPal they saw the dispute and asked me to close it so they could deliver the crystals to me and that's how it was.

          I decided to give the game another chance and recharge again. And the same error occurred. I have written to support countless times and their responses are like, "Your transaction did not complete, try to request a refund." Who am I going to ask for a refund if not you? The money appears in your PayPal account, it is in your power to close the dispute and issue a refund, or request me to close the dispute and deliver the crystals.

          This time I tried to recharge $ 4.99 twice. And both times the same error. I will leave screenshots of the payment vouchers here, and the dispute open in just ONE of the 2 transactions. Please moderators, send this information to the COMPETENT team, so they can verify the PayPal account. Tickets don't work for me and I don't want to wait for PayPal to close the dispute because I will lose the event.
          Hi, can you check the link and see if it's http or https ?
          To file a ticket with support for assistance click here

          Comment


          • #6
            Originally posted by Hachiro View Post

            Hi, can you check the link and see if it's http or https ?
            Yes, Hachiro, if you are suggesting a Phisinh, it was not, it was in your own launcher that I clicked "Recharge" button. Payments were made to your PayPal address (payment2@f5game.com).
            Here one mail recipt screenshot

            Comment


            • #7
              Originally posted by Jesús Benítez View Post

              Yes, Hachiro, if you are suggesting a Phisinh, it was not, it was in your own launcher that I clicked "Recharge" button. Payments were made to your PayPal address (payment2@f5game.com).
              Here one mail recipt screenshot
              Hello, your recharge regarding Order number: 202007251141304738_en / July 25th, 2020 was delivered to your account. Please, carefully check your character. Your transaction regarding Order number: 202007240022565141_en / July 24th, 2020 is still incomplete. They have not received the funds regarding this order. You may need to request a refund VIA PayPal for this transaction. You should be receiving an update on your ticket with the same information. Thank you.
              If you have a problem, need assistance and we can't help? Submit a ticket with R2 here
              Please, view the bug report list here - CS1
              Forum Rules are located here
              Please, view the bug report list here - CS2

              Please, note my inbox is broken. Post your issue on the forums. I'll do my best to assist.

              Comment


              • #8
                Originally posted by *Minori* View Post

                Hello, your recharge regarding Order number: 202007251141304738_en / July 25th, 2020 was delivered to your account. Please, carefully check your character. Your transaction regarding Order number: 202007240022565141_en / July 24th, 2020 is still incomplete. They have not received the funds regarding this order. You may need to request a refund VIA PayPal for this transaction. You should be receiving an update on your ticket with the same information. Thank you.
                *Minori*, they received the money; however, as I already told you, I opened a claim to PayPal and they asked me to close it recently. I already did, now I wait for my crystals.

                Comment


                • #9
                  Originally posted by Jesús Benítez View Post

                  *Minori*, they received the money; however, as I already told you, I opened a claim to PayPal and they asked me to close it recently. I already did, now I wait for my crystals.
                  Please, carefully read what I'm explaining.

                  Your transaction regarding Order number: 202007240022565141_en / July 24th, 2020 is still incomplete. What this means is they [R2Games] has NOT received the payment for the transaction. This may because you placed a hold on the purchase, but there is nothing I personally can do regarding your transaction issues. I suggest reaching out to PayPal and responding to your ticket.

                  Your recharge regarding Order number: 202007251141304738_en / July 25th, 2020 was delivered to your account.

                  Thank you for your understanding.
                  Last edited by *Minori*; 07-27-2020, 03:36 PM.
                  If you have a problem, need assistance and we can't help? Submit a ticket with R2 here
                  Please, view the bug report list here - CS1
                  Forum Rules are located here
                  Please, view the bug report list here - CS2

                  Please, note my inbox is broken. Post your issue on the forums. I'll do my best to assist.

                  Comment


                  • #10
                    Originally posted by *Minori* View Post

                    Please, carefully read what I'm explaining.

                    Your transaction regarding Order number: 202007240022565141_en / July 24th, 2020 is still incomplete. What this means is they [R2Games] has NOT received the payment for the transaction. This may because you placed a hold on the purchase, but there is nothing I personally can do regarding your transaction issues. I suggest reaching out to PayPal and responding to your ticket.

                    Your recharge regarding Order number: 202007251141304738_en / July 25th, 2020 was delivered to your account.

                    Thank you for your understanding.
                    I know this is Jesus Benitez probelm but it was similar to the same one I had and sadly the event will end tomorrow if issue is not fixed. Paypal transaction went through with mines and R2 site says incomplete, talk to Paypal and they said their side went through talk to the vendor (R2Games). There seems to be a problem with R2Games allowing transaction to go through with paypal now for some reason. When u look at the posters photos u can see paypal charged him and he is not getting his crystals, when he goes on site it says go to checkout and checkout paypal says order complete or somthing like that. Ok found my old photo didn't delete it yet it will show what is in attachment. When u talk back to whoever you message Minori let them know there is a problem on their side with paypal purchases.
                    Attached Files

                    Comment


                    • #11
                      Originally posted by Matthias1 View Post

                      I know this is Jesus Benitez probelm but it was similar to the same one I had and sadly the event will end tomorrow if issue is not fixed. Paypal transaction went through with mines and R2 site says incomplete, talk to Paypal and they said their side went through talk to the vendor (R2Games). There seems to be a problem with R2Games allowing transaction to go through with paypal now for some reason. When u look at the posters photos u can see paypal charged him and he is not getting his crystals, when he goes on site it says go to checkout and checkout paypal says order complete or somthing like that. Ok found my old photo didn't delete it yet it will show what is in attachment. When u talk back to whoever you message Minori let them know there is a problem on their side with paypal purchases.
                      This is why I asked if the link was http or https as there have been many issues related to this. Seeing you have experienced this issue as well maybe you could answer. You could also look beside the link and if it has a little lock it should be https if it says not secure it is probably http.
                      To file a ticket with support for assistance click here

                      Comment


                      • #12
                        Originally posted by Hachiro View Post

                        This is why I asked if the link was http or https as there have been many issues related to this. Seeing you have experienced this issue as well maybe you could answer. You could also look beside the link and if it has a little lock it should be https if it says not secure it is probably http.
                        for me the link was https

                        Comment

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