When filing a ticket you'll need to submit a full-sized screenshot including the server time stamp.
Once you've obtained your time-stamped screenshot you'll need to make a series of full-sized screenshots for each Crystal Card that is no longer able to be used.

Example 1:
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Example 2:

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Example of what NOT to do:

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How to take a screenshot:
  1. Go to the screen that you want to screenshot. Before you can take a screenshot, make sure that the screen which you want to screenshot is up with no distractions (e.g., open windows or programs).
  2. Find the "Print Screen" key on your keyboard. The Print Screen key is most often found in the upper-right side of the main keyboard (not counting the number pad if your keyboard has one), and it usually has "SysReq" ("System Requirements") written below it.
    The Print Screen key will usually be abbreviated to "PrtSc" or something similar.
  3. If the 2nd step worked, skip step 4.
  4. Press the ? Win key and the ? Print Screen key at the same time (although do press the Windows key first). Doing so will take a screenshot of the current screen; in most cases, you'll see the screen dim briefly. Your screen won't dim if your computer has certain display settings disabled. This is most common on old computers on which you upgraded to Windows 10..
  5. Paste the image into Paint and save the image into a file you can easily locate again.