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  • Supatroll
    started a topic First pay pack

    First pay pack

    OK I got crystal on friday october 17 2014 and i still havent received my first pay pack. I submitted a ticket and still have no reply. This is ridiculous. This should have been resolved right away.

  • Tdk
    replied
    mmk thanks

    Leave a comment:


  • Reverie
    replied
    Certain departments are only equipped to handle issues within their jurisdiction, so when you submit a ticket incorrectly, the team it was sent to gets stumped as they are not be properly equipped to address the issue. It's like taking your broken tablet to a shop that specializes in desktops. With that said, I was informed that your case will be addressed and the pack manually sent out within the next 12 hours.

    Leave a comment:


  • Tdk
    replied
    Ok thanks but they should really fix that because that doesn't even make sense.

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  • Reverie
    replied
    Unfortunately, I do not have access to the specific details regarding your case. All I was told by our support team was that it had initially been submitted to the wrong department and was delayed because of just. However the ticket has been noted and it will be addressed shortly.

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  • Tdk
    replied
    what department would i send it too? I put it as I haven't received rewards. Thank you for your help though
    Last edited by Tdk; 10-21-2014, 01:43 PM.

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  • Reverie
    replied
    It looks like your ticket was submitted to the wrong department, hence why the response time has been delayed. It has now been forwarded to the appropriate department and will be looked into when the individual assigned to your case is available.

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  • Tdk
    replied
    the ticket is #202662

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  • Reverie
    replied
    If you would provide your ticket number, I can forward it along.

    Leave a comment:

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