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Recharge Failed

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  • Recharge Failed

    IGN : Watermelon
    Server : S[77]

    On 11/01/2014 I recharge for 500crystal using MOLPoint.
    But after the transaction finished my browse got crashed, and when I log in to the game my crystal didn't increase, and I didn't get the First Payment Pack either.
    Please help me solve this problem.
    Here is the Pics of all the transaction :
    Click image for larger version

Name:	CS R2 Acc in game.JPG
Views:	1
Size:	205.8 KB
ID:	1759759

    The order number : 201411010048045500
    Last edited by Reverie; 11-01-2014, 03:33 AM. Reason: Removed personal screenshots / posts merged.

  • #2
    Because it was your first purchase, it may take up to 24 hours for your goods to be delivered. If it's been over that timeframe, you will need to file a ticket here: Include your order number there and the GMs will follow-up on your transaction.


    • #3
      Sorry about that, cause it's new for me, and I'm just nervous ...
      Anyway I got my crystal n The first time Pack, and thank you very much