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please check my ticket number # 225152

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  • keenrab2002
    started a topic please check my ticket number # 225152

    please check my ticket number # 225152

    This ticket filed today, i miss my account but i forgot the set character password lock :-(

  • Reverie
    replied
    Originally posted by keenrab2002 View Post
    Thank you i have now my main account. This is my main forum accounts^^ o_O i send two tickets is there conflicts in support?
    Conflict, no. However creating multiple tickets regarding the same issue scatters your case. Not every case is handled by the same staff member, so creating new tickets may potentially lead you to having to prove that you are the actual owner of the account yet again, considering the individual assigned to your new ticket may not already be familiar with you from your previous ticket if assigned to another person.

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  • keenrab2002
    replied
    Originally posted by Reverie View Post
    Instead of making a new ticket, you can always update your current ticket with the request you initially left out.
    Thank you i have now my main account. This is my main forum accounts^^ o_O i send two tickets is there conflicts in support?

    Leave a comment:


  • Reverie
    replied
    Originally posted by keenrab2002 View Post
    how can i request to close this ticket number # 225152 <- my fault to request i did not include the character lock removed

    and make a new one to avoid confusion
    Instead of making a new ticket, you can always update your current ticket with the request you initially left out.

    Leave a comment:


  • keenrab2002
    replied
    Originally posted by Reverie View Post
    As unfortunate as that is, you must provide the requested information in order to have your character lock removed. These steps are necessary in order to prevent fraudulent claims and attempted account-stealing.
    how can i request to close this ticket number # 225152 <- my fault to request i did not include the character lock removed

    and make a new one to avoid confusion

    Leave a comment:


  • Reverie
    replied
    As unfortunate as that is, you must provide the requested information in order to have your character lock removed. These steps are necessary in order to prevent fraudulent claims and attempted account-stealing.
    Last edited by Reverie; 12-02-2014, 04:42 PM.

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  • Keenantot
    replied
    Originally posted by Reverie View Post
    The reason the GMs are asking you for these things is to cofirm that you are the actual owner of the account before they proceed to reset your password. If you cannot provide these bits of information or the information you provide does not match what they have in their records, your password will not be reset due to potential security risks.
    i have my account but only reason is that set character password lock i forgot the codes....

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  • Reverie
    replied
    The reason the GMs are asking you for these things is to cofirm that you are the actual owner of the account before they proceed to reset your password. If you cannot provide these bits of information or the information you provide does not match what they have in their records, your password will not be reset due to potential security risks.

    Leave a comment:


  • Keenantot
    replied
    Please Sir / Maam

    about the question

    • Date of Registration or creation ( Only the month and the year i remeber)
    • I.P. Address of Registration (http://www.whatismyip.com) (already posted) in reply via e-mail

    Originally posted by Keenantot View Post
    Please Sir / Maam

    about the question

    • Date of Registration or creation ( Only the month and the year i remeber)
    • I.P. Address of Registration (http://www.whatismyip.com) (already posted) in reply via e-mail
    all i want is to reset or disable the set character password lock coz i forogt the password since i didnt play a year and months
    Last edited by Reverie; 12-02-2014, 08:04 AM. Reason: Posts merged.

    Leave a comment:


  • keenrab2002
    replied
    Originally posted by Reverie View Post
    Please wait at least 24 hours before requesting a ticket to be forwarded -- the ticket staff is not on-duty 24/7 to respond to your case the second you submit it.
    no need to make another tickets? just this one sir/maam

    Leave a comment:


  • Reverie
    replied
    Please wait at least 24 hours before requesting a ticket to be forwarded -- the ticket staff is not on-duty 24/7 to respond to your case the second you submit it.

    Leave a comment:

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