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crystal purchase successful, still not ingame.

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  • Enion
    started a topic crystal purchase successful, still not ingame.

    crystal purchase successful, still not ingame.

    I used the Xsolla live-chat-support, that what they said:

    As I can see your payment was successful in our system. Here’s a link to your payment: secure.xsolla.com/paystation3/ If you do not see the crediting to your account please kindly contact the game support and upon providing this link ask them to check on the crediting to your account. Sorry for the inconveniences!

    My Account: Enion
    Server: S60
    Playername: Zoom

  • Enion
    replied
    well ... opened a ticket.

    makes me upset now really.
    Last edited by Reverie; 06-19-2015, 12:16 PM. Reason: Posts merged.

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  • Reverie
    replied
    If that's the case, you will need to file a ticket here: http://support.r2games.com/. Include your order number and the team will check on the status of your transaction.

    Leave a comment:


  • Enion
    replied
    lol not my first purchase, check my order history pls. the crystals usually it's after few seconds on my account. today
    morning refreshed vip-status and it was without problems. for vip i used pay-pal, and now for crystals bank-card.

    Leave a comment:


  • Reverie
    replied
    Was this your first purchase on your character? If so, it may take up to 24 hours for your goods to be delivered.

    Leave a comment:

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