Recharging

[Apoloymi]

I was just wondering if anyone else is having problems with the cashing system?

I have bought to sets of Crystals over an hour ago now and not had anything at all. The payment has been completed on PayPal end and the money has been removed from my bank account too.

I cash regularly, so it is NOT my first time cashing by any means. I normally receive my Crystals within 5mins D: and have never had to wait longer then 10mins D:

So if anyone could get back to me to let me know if there is problem with it i would be rather grateful

[LordKyo]

Have you checked your Temp Storage? When mount slots are full, incoming mounts will be bumped there.

It's also highly advised that you take a screenshot of the system box displaying that you did obtain a Windfiery in the event you do need to file a ticket (the transparent interface located at the bottom right hand corner).

i been exping and the transparent box is full of exp from mobs i been killing. there is no way to see that i got the windfiery but i did sent in a ticket.
its not in my temp storare i already looked.



the transparent box is full of exp i didnt think to take a screen shot of it before i apologize for it.

[Reverie]

got a question i went and bought 5 super mount packs got the windfiery to pop out but when i went to the mount to use it the mount wasnt there. do i need to file
a ticket?

Have you checked your Temp Storage? When mount slots are full, incoming mounts will be bumped there.

It's also highly advised that you take a screenshot of the system box displaying that you did obtain a Windfiery in the event you do need to file a ticket (the transparent interface located at the bottom right hand corner).

[LordKyo]

got a question i went and bought 5 super mount packs got the windfiery to pop out but when i went to the mount to use it the mount wasnt there. do i need to file
a ticket?

[6stringpoet]

Is this issue being checked into, i would really like to recharge today. Get it fixed.

[Reverie]

i am i spent 99.99 on crystals on Feb.9,2016 and haven't received them yet on Crystal Saga

You will need to file a ticket containing your order number. The GMs will check on the status of your purchase from there and proceed as necessary.

Tickets can be filed through our support page here: http://www.r2games.com/support/

[taylonahuggins]

i am i spent 99.99 on crystals on Feb.9,2016 and haven't received them yet on Crystal Saga

[wolli12]

S89 Adamssohn

[MemoryLane]

Okay. What is the character name and server you used in creating your ticket?

[wolli12]

25-30 mins i know it takes some time but the is Point Event over and will be angry then

[MemoryLane]

How long ago did you send in your ticket?

[wolli12]

yes allready done from my account side orders

[MemoryLane]

it doesnt work ive recharge now 4000 xtalls onS89 but nothing happens

Did you send in a ticket and include your transaction number?

[wolli12]

it doesnt work ive recharge now 4000 xtalls onS89 but nothing happens

[MemoryLane]

I have been told your VIP has been delivered. Refresh the game and check, please.