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Went to check R2 ticket history
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Went to check R2 ticket history
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the support is back up. I do not know how long this "fix" the engineers have it for but it is up. i have responded to 2 of my cases.
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If you provide the character name and server and the topic of the ticket (and the game, if it's for a different game than the forum section you have posted in), we can request a reply be sent again.
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Actually, yes I do have another reason.
I somehow didn't saw the reply and deleted my email, I also cleaned it in trash until I realize that there were the reply.
So I think that the reply would be stored in that page/
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The link is sometimes hit or miss, and we don't know why. The site itself is fine and works for most people with no errors. Some people who have experienced the issue waited a few days and it worked again, others were able to get through when using a different internet network.
The only reason anyone should need that link is if they aren't getting the email reply from support after submitting a ticket through www.r2games.com/support. If you are using the workaround of going to the old support page to view replies, it is recommended using a gmail or yahoo email address without a country extension in the email field of the ticket to ensure you receive the reply.
Is there another reason why both of you are trying to access your tickets through the old page instead of through email? We might be able to assist if we know what's going on.
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Your error has been forwarded as of yesterday, and several support members and moderators have tested the portal and successfully got through (via mobile as well). Their only suggestion to you is to doublecheck the link you are using to check tickets, which should be http://support.r2games.com/support/support, and/or try again later.Last edited by Reverie; 05-14-2016, 06:11 PM.
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Originally posted by Reverie View PostThe portal is working for us, so I can only suggest that you try again at a later time.
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The portal is working for us, so I can only suggest that you try again at a later time.
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