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How to check my tickets started.

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  • CleytonW
    started a topic How to check my tickets started.

    How to check my tickets started.

    I want to know how to access a ticket that I started.
    Because I can't access them.
    Do I need a specific link?

  • CleytonW
    replied
    Ok. Thanks so much.

    Leave a comment:


  • MemoryLane
    replied
    The email is the ticket. There is no other place to view your tickets. You respond to the email above the line at the top.

    The email you receive letting you know that the ticket will close is an automated email. It instructs you to reply to it if your issue is still not resolved. You should respond to your email weekly, if you haven't received a response. Depending on the issue, I would advise not waiting a week, and instead contact a moderator with your character name and server after a few days.

    Leave a comment:


  • CleytonW
    replied
    I understand, but...
    I already answered the email before. But they didn't check the same thing.
    Even though I answered, within 2 weeks I received a message saying:It's been over 2 weeks since you answered us, so we changed your case to RESOLVED.
    I could only respond by email. Because I cannot access the ticket.

    Leave a comment:


  • KanaDT
    replied
    If you have already submitted a ticket, you should receive an email from support and be able to reply to that email. If the ticket doesn't appear in your inbox, check your spam tan in email. Other than that, you should be able to reply to them.

    Leave a comment:


  • erfolv01
    replied
    I would actually like to reply them in the system, but i cannot find the ticket to be able to reply.

    Leave a comment:


  • KanaDT
    replied
    If you want to reply to them in the email, just type above the line that it indicates in the email. It should say something along the lines of "Type above the line for further questions" or something like that.

    Leave a comment:


  • erfolv01
    replied
    I received a reply with a question from support to email, how do I reply to them? Should I reply directly to the email? The system is really confusing.

    Leave a comment:


  • MemoryLane
    replied
    The ticket system goes through email. When you get a reply to your ticket, you will get an email. If you don't get a reply to your ticket, you will get an automated email in 2 weeks letting you know to respond to it to keep it open.

    If you need your ticket forwarded, we will need your character name and server, or you can pm a moderator with your email address, and we will request an update for you.

    Leave a comment:


  • ILoveYordles
    replied
    I'd like to know this as well. Anyone?

    Leave a comment:

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