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Didn't get my crystals or Bonus Pack

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  • Silences
    started a topic Didn't get my crystals or Bonus Pack

    Didn't get my crystals or Bonus Pack

    Ive just Paid $5 USD to get 500 Crystals and the Bonus pack but havn't received anything yet if any admins could respond asap that would be awesome. My in name is HashTagZ thankyou

  • cruailsama
    replied
    alright ty it was my own ignorance that prevented my from filling out the ticket I apologize keep up the good work

    Leave a comment:


  • (S14)Squintina
    replied
    Originally posted by cruailsama View Post
    i cant fill out a ticket it says account does not exsist try iy your self
    It'd be easier for us to "try it ourselves" if you told us the server number. You did put in the server number in the ticket so the system knows where to look your account in?

    Well I tried a few servers using your username and had no problem.

    Click image for larger version

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    Leave a comment:


  • cruailsama
    replied
    i cant fill out a ticket it says account does not exsist try iy your self

    Thank you for choosing UltimatePay on R2Games!



    We have communicated your payment to R2Games for the 9216129 account. Your payment should now be reflected on their site.



    Information for your UltimatePay Payment to R2Games:



    R2Games Transaction ID:

    201302181957242477



    R2Games Account Name:

    9216129



    Description:

    1000 Crystal ( Bonus Items)



    Amount:

    $9.99



    UltimatePay Order Number:

    013-7371-44006



    UltimatePay Transaction ID:

    {79131609-3567-4373-8a6c-a111b27bc17c**



    Service:

    R2Games by R2Games



    Payment Method:

    Credit Card




    Thank you for your payment. For residents of the United States or the European Economic Area, PlaySpan is authorized to accept monies on behalf of R2Games as its limited agent. This means that your payment obligation to R2Games as merchant/publisher is satisfied by your payment to PlaySpan. Any disagreements by the merchant/publisher regarding that payment must be settled between the merchant/publisher and PlaySpan.



    Questions? Log-in to UltimatePay or contact UltimatePay support at any time.

    Thanks very much for using UltimatePay! We hope you are pleased with your experience with R2Games.

    Best regards,
    Debbie
    UltimatePay Payment Services
    http://www.ultimatepay.com

    Leave a comment:


  • MemoryLane
    replied
    Originally posted by cruailsama View Post
    your suggesting i spend more money when my last 10 dollars was wasted......
    No, Squint is suggesting that you try to file a ticket again. You will need to send a ticket for assistance.

    Leave a comment:


  • cruailsama
    replied
    your suggesting i spend more money when my last 10 dollars was wasted......

    Leave a comment:


  • (S14)Squintina
    replied
    Originally posted by Silences View Post
    also one other question i topped up because i want to get the baby demon ive already spent 500 crystals on eggs. does the server reset or anything because i don't want to have wasted 500 crystals for nothing.
    No the servers don't reset.

    And you're best off filing a ticket at http://tickets.r2games.com

    Leave a comment:


  • (S14)Squintina
    replied
    Originally posted by cruailsama View Post
    ive spent 10 to get 1000 crystals didnt get **** its pissing my off i cant even fill out a support ticket because because it would seem that some how you must select your server and player character to get it it did not know this at the time so a little help here plz
    So why don't you try again and this time select a server and player character?

    Leave a comment:


  • cruailsama
    replied
    ive spent 10 to get 1000 crystals didnt get **** its pissing my off i cant even fill out a support ticket because because it would seem that some how you must select your server and player character to get it it did not know this at the time so a little help here plz

    Leave a comment:


  • Silences
    replied
    also one other question i topped up because i want to get the baby demon ive already spent 500 crystals on eggs. does the server reset or anything because i don't want to have wasted 500 crystals for nothing.

    Leave a comment:

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