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R2 LOGIN ISSUES

For recent R2 login issues, please log in through the website starting with "https": https://www.r2games.com. In addition, the bookmark of the saved URL may still contain the word "http", please change it to "https". If this does not work for you, please clear the cache and cookies to complete the most recent update, or try again with another browser. Thank you.
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Can't buy crystals using my leftover ultimatepoints

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  • Can't buy crystals using my leftover ultimatepoints

    Is the login option on the ultimate game card purchase option disabled? Coz I cant use my leftover points to buy crystals. It only shows the add card option whereas before it would redirect me to the remaining balance screen. Anyone can clarify on this? I've also sent in a ticket with no response yet.
    -----------------------------
    Lunaria Story
    IGN: Sharazade
    Server: (S2) Adotia Isles
    Class: Elementalist
    Guild: Unholy

  • #2
    Bump. Any mods or GM who could tell me if the login button on the recharge page was taken out on purpose or not? I still could not use my leftover points. The ticket I filed was answered with a response that they are aware of it yet I haven't received any further clarifications or updates about the matter.
    Last edited by Sharazade; 04-16-2013, 01:37 PM.
    -----------------------------
    Lunaria Story
    IGN: Sharazade
    Server: (S2) Adotia Isles
    Class: Elementalist
    Guild: Unholy

    Comment


    • #3
      The issue of the missing login button for ultimate pay is a known issue. Staff is looking into it. I will see if anyone has any updates.
      Received a random forum error? Refresh the page first, sometimes the error message is the error.

      Some inboxes are broken, including mine. Please don't send me private messages at this time.

      Rules of the Forum are found here.

      R2Games Ticket System for browser games: https://www.r2games.com/support

      Comment


      • #4
        Originally posted by Sharazade View Post
        Bump. Any mods or GM who could tell me if the login button on the recharge page was taken out on purpose or not? I still could not use my leftover points. The ticket I filed was answered with a response that they are aware of it yet I haven't received any further clarifications or updates about the matter.
        wow your ticket got a better answer then me mine was "try using different option"

        Comment


        • #5
          Thank you memory.
          -----------------------------
          Lunaria Story
          IGN: Sharazade
          Server: (S2) Adotia Isles
          Class: Elementalist
          Guild: Unholy

          Comment


          • #6
            Maintenance is over and this problem has not been resolved, yet new mount has been added to the fate shop. I apologize if this will sound like raging, but how the heck does R2 expect us to pay more if the problem with logging in into our ultimatepay accounts can not be fixed. It's like paying and saying "keep the change". That's just sounds greedy...
            -----------------------------
            Lunaria Story
            IGN: Sharazade
            Server: (S2) Adotia Isles
            Class: Elementalist
            Guild: Unholy

            Comment


            • #7
              Originally posted by Sharazade View Post
              Maintenance is over and this problem has not been resolved, yet new mount has been added to the fate shop. I apologize if this will sound like raging, but how the heck does R2 expect us to pay more if the problem with logging in into our ultimatepay accounts can not be fixed. It's like paying and saying "keep the change". That's just sounds greedy...
              R2 have taken my money and just not delivered my Xtals at least you have had a response ive just been left in the dark.
              Memory will you take a look at my posts and just give me any kind of answer or somthing i can work with

              Comment


              • #8
                Have you tried clicking add card anyways without putting anything in it?

                Comment


                • #9
                  Yes stay. It will show a message saying that the card is invalid. It does not redirect to the usual point balance screen.
                  -----------------------------
                  Lunaria Story
                  IGN: Sharazade
                  Server: (S2) Adotia Isles
                  Class: Elementalist
                  Guild: Unholy

                  Comment


                  • #10
                    Your entering your ultimatepay account email here first right? http://i35.tinypic.com/nuyd0.png You must enter your email twice and leave card # blank and click add card then it should redirect u to ur balance

                    Comment


                    • #11
                      http://forum.r2games.com/showthread....n-login-issues

                      i am ******

                      Comment


                      • #12
                        ^this

                        Regardless of how you input card numbers, R2 has stated that it has been disabled.
                        -----------------------------
                        Lunaria Story
                        IGN: Sharazade
                        Server: (S2) Adotia Isles
                        Class: Elementalist
                        Guild: Unholy

                        Comment


                        • #13
                          Any news on when the login function will be fixed?

                          This is the 2nd maintenance since the issue has been identified. A tentative date or something much more acceptable than "This function will be turned back on in approximately two weeks after the issue has been remedied" is greatly appreciated.
                          -----------------------------
                          Lunaria Story
                          IGN: Sharazade
                          Server: (S2) Adotia Isles
                          Class: Elementalist
                          Guild: Unholy

                          Comment


                          • #14
                            Originally posted by Sharazade View Post
                            Any news on when the login function will be fixed?

                            This is the 2nd maintenance since the issue has been identified. A tentative date or something much more acceptable than "This function will be turned back on in approximately two weeks after the issue has been remedied" is greatly appreciated.
                            R2 doesn't own or control Playspan. It's Playspan that removed the login option, and it's them that have to put it back in. The announcement here went up right after R2 contacted Playspan about the login link, and they stated it would be back in approximately 2 weeks, or early May hopefully. You can contact playspan using the email address in the announcement for assistance with your points balance.
                            Received a random forum error? Refresh the page first, sometimes the error message is the error.

                            Some inboxes are broken, including mine. Please don't send me private messages at this time.

                            Rules of the Forum are found here.

                            R2Games Ticket System for browser games: https://www.r2games.com/support

                            Comment


                            • #15
                              Thanks memory, yet again.

                              Yes I am aware of the announcement that R2 put up regarding the playspan issue. It's just a hassle to keep on contacting Playspan manually to apply my balance each and every time. I was just hoping that there would be more transparency regarding this issue as to what is happening. Lately it has been one announcement and then nothing else. Even filing a ticket only gives you an apology as a response and not much info to work on. I hope there would be more communication between GMs and the community.
                              -----------------------------
                              Lunaria Story
                              IGN: Sharazade
                              Server: (S2) Adotia Isles
                              Class: Elementalist
                              Guild: Unholy

                              Comment

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