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Still getting stuck during login

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  • Silverhandle
    started a topic Still getting stuck during login

    Still getting stuck during login

    Hi, I'm still having a problem getting stuck at random percentages on the loading screen when trying to login. The few times I can get logged in it will get stuck when I change maps or switch lines. I've been having this problem since the hosting issue on April 12th and 13th. I've tried the 7 steps that MemoryLane had posted and it did not help. I tried to open a ticket as well but got an error each time I tried. Anyone have any other tips that might help?

    Thanks

  • MemoryLane
    replied
    There's a letter limit in the ticket, so leave out anything that really isn't needed.

    Leave a comment:


  • Silverhandle
    replied
    OK, I'll put the info in the ticket. It's going to be a long ticket. lol
    Thank you for your efforts. Hopefully I'll be able to play again really soon.

    Leave a comment:


  • MemoryLane
    replied
    It's the word doc, the ticket system doesn't accept that attachment format. Try sending the ticket without the doc attached.

    Leave a comment:


  • Silverhandle
    replied
    Unable to create ticket. Please correct errors below and try again. I've filled in all the blanks and tried to attach a MS word document that has the details in it.

    Leave a comment:


  • MemoryLane
    replied
    Okay. What's the issue you're having when trying to send in a ticket?

    Leave a comment:


  • Silverhandle
    replied
    No and No.

    Leave a comment:


  • MemoryLane
    replied
    Are you using a VPN or a proxy to connect to the game with?

    Leave a comment:


  • Silverhandle
    replied
    C:\>ping cs.r2games.com

    Pinging r2games.com [207.198.119.75] with 32 bytes of data:
    Reply from 207.198.119.75: bytes=32 time=54ms TTL=45
    Reply from 207.198.119.75: bytes=32 time=54ms TTL=45
    Reply from 207.198.119.75: bytes=32 time=56ms TTL=45
    Reply from 207.198.119.75: bytes=32 time=54ms TTL=45

    Ping statistics for 207.198.119.75:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 54ms, Maximum = 56ms, Average = 54ms

    C:\>tracert cs.r2games.com

    Tracing route to r2games.com [207.198.119.75]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms dsldevice
    2 15 ms 10 ms 11 ms adsl-x.x.x.x.[private info].sbcglobal.net [x.x.x.x]
    3 15 ms 15 ms 14 ms 12.83.36.81
    4 17 ms 17 ms 16 ms 12.122.212.9
    5 18 ms 17 ms 17 ms ae7.dal33.ip4.tinet.net [199.229.231.25]
    6 57 ms 57 ms 69 ms xe-2-0-0.was14.ip4.tinet.net [89.149.183.54]
    7 53 ms * 53 ms peer1-gw.ip4.tinet.net [173.241.128.102]
    8 * * * Request timed out.
    9 53 ms 53 ms 64 ms 207.198.119.75

    Trace complete.

    C:\>

    Leave a comment:


  • Silverhandle
    replied
    I'm using AT&T (SBCGlobal.net)

    Leave a comment:


  • MemoryLane
    replied
    Some people experiencing this problem are due to one specific ISP having issues. So, let's start there- which ISP do you use?

    Leave a comment:

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