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S63 Crystal payment not recieved yet (cannot file a ticket either)

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  • S63 Crystal payment not recieved yet (cannot file a ticket either)

    Hello, I am S63 Dad and I haven't gotten my $10.00 Crystal pack yet but I got my VIP immediately... I used a $20.00 UGC (CAN). It says my offer was completed but it isn't.
    Click image for larger version

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    Shows here that it's completed, yet it is not.
    I have only VIP so far, I was told to send a ticket but I couldn't, because it said that my character isn't verified on S63 or something.

    Click image for larger version

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    Here shows that I have bought both purchases (since I'm using CAN money, I have a weird number of ultimatepoints.)

    Click image for larger version

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  • SlainAgain
    replied
    Originally posted by SlainAgain View Post
    Hey, I submitted a ticket and they said that they understood my confusion in the end and I got no reply. I still don't have my first payment pack. :/

    Ticket #: 209251
    I have yet to recieve my First Payment pack and it has been 4 days since I bought it... I filed a ticket, it seems like they don't care.


    They said they sent the pack 5 times, but nothing has been done.

    Leave a comment:


  • MemoryLane
    replied
    Okay, give it a few more hours, then try sending in the ticket again. If you tried it with a screenshot before, then don't use the screenshot. You can also try it with a different email address, as that could be causing the error.

    If you're still having a problem, send all the information that is requested in the ticket form to me, and I'll send it to a GM.

    Leave a comment:


  • R213920787
    replied
    Yes indeed I did.

    Leave a comment:


  • MemoryLane
    replied
    Originally posted by R213920787 View Post
    I tried sending a ticket but it wouldnt allow me to send it.
    Did you use R213920787 for the Account name?

    Leave a comment:


  • R213920787
    replied
    Originally posted by MemoryLane View Post
    Up to 12 hours, usually sooner. If you don't have your purchase after 12 hours, please send in a ticket to http://tickets.r2games.com
    I tried sending a ticket but it wouldnt allow me to send it.

    Leave a comment:


  • MemoryLane
    replied
    Originally posted by R213920787 View Post
    Oh my god 12 hours? okay thanks yup i made the purchase like 2 hours ago
    Up to 12 hours, usually sooner. If you don't have your purchase after 12 hours, please send in a ticket to http://tickets.r2games.com

    Leave a comment:


  • R213920787
    replied
    Oh my god 12 hours? okay thanks yup i made the purchase like 2 hours ago

    Leave a comment:


  • MemoryLane
    replied
    Originally posted by R213920787 View Post
    I have the very same problem now too please help
    I just paid $10 buck via Visa for the 1000 crystal with bonus from event but have yet to recieve anything

    Server: Hellstorm
    Character: God
    Class: Rogue
    If you *just* made your purchase, please give it some time. The first payment can take up to 12 hours to process through the anti-fraud verification system.

    Leave a comment:


  • R213920787
    replied
    I have the very same problem now too please help
    I just paid $10 buck via Visa for the 1000 crystal with bonus from event but have yet to recieve anything

    Server: Hellstorm
    Character: God
    Class: Rogue

    Leave a comment:


  • SlainAgain
    replied
    Originally posted by SlainAgain View Post
    I heard you get a 3-Day gryphon and some other stuff for buying crystal. Is that still here, or did youguys remove that event?
    Hey, I submitted a ticket and they said that they understood my confusion in the end and I got no reply. I still don't have my first payment pack. :/

    Ticket #: 209251

    Leave a comment:


  • SlainAgain
    replied
    Thank you so much.

    I got my crystals about an hour ago actually, was just playing in delivery and sengolia so I forgot to reply. This can be closed, thanks again.

    EDIT: I heard you get a 3-Day gryphon and some other stuff for buying crystal. Is that still here, or did youguys remove that event?
    Last edited by SlainAgain; 06-06-2013, 09:54 PM.

    Leave a comment:


  • ShadowGammaDraco
    replied
    Was already looking into this&seeing if can get you more help. will keep checking and update you, appreciate your patience

    p.s. MemoryLane is pretty awesome with this sort of thing



    please check your status in game
    Last edited by ShadowGammaDraco; 06-06-2013, 08:51 PM.

    Leave a comment:


  • MemoryLane
    replied
    I was able to find your character in the ticket form. Can you try sending the ticket again please?

    Leave a comment:


  • SlainAgain
    replied
    Can a mod or GM reply, please? :/

    I don't want to just throw 10 bucks away.

    Leave a comment:

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