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  • Saikara
    started a topic Changed password

    Changed password

    I can't seem to be able to file a ticket.

    I was on my alternate account, Photograph. I attempted to change the password, it said 'Old password incorrect'. I dismissed the warning and logged out of the account. Upon later logging into aforementioned account, I am unable to, as the potential password I set it as is incorrect, and so is the old password (before changining it).

    May I request a temporary password in which I can access the account so I can change it?

  • MemoryLane
    replied
    Originally posted by Saikara View Post
    Sent R2CS_Pat a message with the screenshot from my main account.
    Thank you. From your screenshots, you are missing the email address. This must be a full and valid email address for the ticket to submit. Please try again.

    Leave a comment:


  • Saikara
    replied
    Originally posted by BrotherVT View Post
    Then can you take a screenshot with what the errors claim it is?
    Sent R2CS_Pat a message with the screenshot from my main account.

    Leave a comment:


  • BrotherVT
    replied
    Then can you take a screenshot with what the errors claim it is?

    Leave a comment:


  • Saikara
    replied
    Originally posted by R2CS_Pat View Post
    Any account will do as long as you are able to select one of your characters in the Character Name dropdown menu.
    Tried, still gave me the same error message as before.

    Leave a comment:


  • R2CS_Pat
    replied
    Any account will do as long as you are able to select one of your characters in the Character Name dropdown menu.

    Leave a comment:


  • Saikara
    replied
    Yes, I have, although I am unsure of what I need to enter in the 'account' field, whether this account or Photograph.

    Leave a comment:


  • R2CS_Pat
    replied
    Hm, not having any issues on my end. Are you certain you've filled out all necessary input fields?

    Leave a comment:


  • Saikara
    replied
    Originally posted by MemoryLane View Post
    You will need to send in a ticket for help with this.

    May I ask what the issue you are having with the ticket system is?
    'Unable to create a ticket. Please correct errors below and try again!' Even though I had filled in all the appropriate areas.

    Leave a comment:


  • MemoryLane
    replied
    You will need to send in a ticket for help with this.

    May I ask what the issue you are having with the ticket system is?

    Leave a comment:

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