Activated VIP yet no Crystal nor Bonus Items

[ryzabelle]

Hi! I need help i just activated my VIP yet i did not receive anything. In game it says VIP active but there are no crystals and I didn't receive any items.

IGN:AmaraBelle
Server: Kaymo Mountain

Already filed a ticket.
Your ticket # is 237612

[ryzabelle]

I see... thanks so much you guys! ^_^ HUGS! EVERYTHING IS SOLVED NOW! ^_^

[BrotherVT]

I got my crystals now yey! ^_^ thanks guys! I just have one more question... This is my first time topping up... am i not supposed to receive a first payment pack?

If it's the first time topping up on your character, then you should receive a First Payment Pack.
However, the First Payment Pack goes along when purchasing actual Crystals and not the VIP. If you buy a $4.99, you should receive it.

[ryzabelle]

no update yet... this is just sad.. it's my first time loading and already it's a disaster....

is here any other info i can give to speed up the fixing of this?

I got my crystals now yey! ^_^ thanks guys! I just have one more question... This is my first time topping up... am i not supposed to receive a first payment pack?

[lDemonMirajanel]

[ATTACH=CONFIG]59501[/ATTACH]
VIP shows active

wow those coupons *O*

[ryzabelle]

yes sir ^_^

BTW i think it's also a bug, when i logged in my coupons doubled in number i think there was around almost 800 the last time i saw it but when i activated vip it became 1600+ i don't know if this is a promo thing or a bug... ^_^


VIP shows active

[BrotherVT]

Before I forward your ticket, does it show [VIP] next to your character name?