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VIP first gameplay trial

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  • Synncc
    started a topic VIP first gameplay trial

    VIP first gameplay trial

    Dp,

    Having some problems regarding with this vip trial i got in between lvl 30-35, its supposed to last half an hour? (I think) but with my character, the vip trial lasted for almost a week.
    Now, I cant use the the vip card i got from recharging. Help, i just want this bug to be fixed soon. Thank you.



    Sync
    [S9]Dragon Isle (Europe)

  • Alkaris
    replied
    Ok, i will try to ask team about it.

    Leave a comment:


  • Synncc
    replied
    I had, I submitted the email that's associated in my account

    Leave a comment:


  • Alkaris
    replied
    Have you looked for email?

    Leave a comment:


  • Synncc
    replied
    Originally posted by Alkaris View Post
    Can you show a screenshot of that?
    Maybe you did something wrong when creating it?
    Your case# is, ???

    Click image for larger version

Name:	BUG.png
Views:	1
Size:	682.6 KB
ID:	1711886

    Leave a comment:


  • Alkaris
    replied
    Originally posted by Synncc View Post
    The ticket number is missing. Ive tried creating twice, but it only says here, 'your ticket# is'
    Can you show a screenshot of that?
    Maybe you did something wrong when creating it?

    Leave a comment:


  • Synncc
    replied
    Originally posted by Alkaris View Post
    Yes my mistake, only read 1st half of sentence.

    Synncc, create ticker at http://support.r2games.com/ for your issue.
    The ticket number is missing. Ive tried creating twice, but it only says here, 'your ticket# is'

    Leave a comment:


  • Alkaris
    replied
    Originally posted by temponly View Post
    @Alkaris

    I believe he meant that the 30min trial did not end and he is now stuck at a state which says he is using VIP trial, even though it should have ended. As a result of that he cannot use the proper VIP card to activate his VIP.
    Yes my mistake, only read 1st half of sentence.

    Synncc, create ticker at http://support.r2games.com/ for your issue.

    Leave a comment:


  • temponly
    replied
    @Alkaris

    I believe he meant that the 30min trial did not end and he is now stuck at a state which says he is using VIP trial, even though it should have ended. As a result of that he cannot use the proper VIP card to activate his VIP.

    Leave a comment:


  • Alkaris
    replied
    There are different VIP trials, the one you get from the quest around levels you mention is supposed to last half a hour its not a bug or error.

    Leave a comment:

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