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can't claim artifact level rewrads from event

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  • can't claim artifact level rewrads from event

    Hello,
    Tried some minutes ago but I couldn't claim the rewards from artifact event for lvl 11. Button there kept staying gray (due to this I can't level up artifact to next level as I can't use temp stones given or the artifact buddy). Checking and solving issue would be highly appreciated.
    IGN: LordAlks
    EU, S98 The Knave's Tavern
    Here are SS showing what the problem consists of.
    Click image for larger version

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ID:	1782374 Click image for larger version

Name:	artifact lord 1.png
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ID:	1782375

    Thanks in advance for any solution or reply .
    hellabella, S4 Westhollow
    Growth is painful, change is painful. But nothing is as painful as staying stuck somewhere you do not belong.

  • #2
    At current moment solution is not possible as i know. I will report it, but there is a possibility that you collect stones faster than it will be fixed.

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    • #3
      Thanks for your fast reply and enlightenment on the issue. Well ... it is the way it is, never faced this problem until now so I think it's a first time for everything. I'll wait paciently for problem to be solved and hope next artifact event I won't bump into the same problem again . Thanks again and have a good day out there.
      hellabella, S4 Westhollow
      Growth is painful, change is painful. But nothing is as painful as staying stuck somewhere you do not belong.

      Comment


      • #4
        Hi,
        Just wanted to ask if the bug or whatever this is appears when leveling from 11 to 12 with artifact. I checked on other chars now and there is no problem with rewards in artifact event for other levels. I am also interested if that is gonna be persistent or it's not gonna be repeated next artifact event. Thanks in advance for clarification .
        hellabella, S4 Westhollow
        Growth is painful, change is painful. But nothing is as painful as staying stuck somewhere you do not belong.

        Comment


        • #5
          It is happens on lvl11 and 12, it is gonna be persistent. The only way to avoid this bug is to upgrade artifact from lvl9 or 10 to lvl12. On that time you should be able to collect all rewards.

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          • #6
            Thanks Alkaris,
            A bit too late for my chars now to do that leveling though , for one of them at least (thing that makes me think if I am gonna be forever stuck in that lvl11 instance . ). The only ... solution atm seems to gather stones and hope they'll sometimes be enough for just jumping up to a higher level. The thought though doesn't make me too happy hehehehehehe.
            hellabella, S4 Westhollow
            Growth is painful, change is painful. But nothing is as painful as staying stuck somewhere you do not belong.

            Comment


            • #7
              Hello,
              I could claim reward for lvl 11 artifact today and finally went to next level with it for my char. Issue with claiming solved , thank you.
              hellabella, S4 Westhollow
              Growth is painful, change is painful. But nothing is as painful as staying stuck somewhere you do not belong.

              Comment

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