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Late top up

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  • Late top up

    sir.. i have top up last night in my account to purchase 500 gold.. i'am from philippines sir then the payment for the purchase of gold is through mobile.. but when the BOKU txt message arrive.. i reply with PAY 400 then suddenly the confirmation of the payment arrived.. but in my character in the game.. my gold balance is still 0 until this morning sir... i just want to confirm sir if the purchase or the top up is delayed or not?

  • #2
    For all payment issues please submit tickets
    For payment issues, file a ticket
    For issues with DragonPals send emails to:

    R2 Game Rules Click
    Interested in becoming a forum mod, click

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    • #3
      but sir i pay through mobile.. sir..i receive only confirmation text message..i've top up the last time.. but ds is the first timet that it got delayed..

      Comment


      • #4
        Chin, you really need to file a ticket for payment issues.
        File a ticket
        for payment issues
        For issues with DragonPals send email to:

        R2 Game Rules click
        Interested in becoming a forum mod, click

        Comment


        • #5
          i already apply for ticket.. but there's still no response..

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          • #6
            there is still no response from the support..

            Comment


            • #7
              Originally posted by chin167 View Post
              there is still no response from the support..
              What is your ticket number?
              For payment issues, file a ticket
              For issues with DragonPals send emails to:

              R2 Game Rules Click
              Interested in becoming a forum mod, click

              Comment


              • #8
                898792 sir..

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                • #9
                  Thank you.
                  For payment issues, file a ticket
                  For issues with DragonPals send emails to:

                  R2 Game Rules Click
                  Interested in becoming a forum mod, click

                  Comment


                  • #10
                    Support has confirmed that they have responded to you.
                    For payment issues, file a ticket
                    For issues with DragonPals send emails to:

                    R2 Game Rules Click
                    Interested in becoming a forum mod, click

                    Comment


                    • #11
                      sir.. how many days will it take? bcause i cannot buy gold equipments to recharge my VIP points.. it's almost 2 days sir..

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                      • #12
                        thanks sir for ur concern sir.. my gold has been successfully added thank u very much sir.. i hope it will not happen again..

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                        • #13
                          Originally posted by chin167 View Post
                          thanks sir for ur concern sir.. my gold has been successfully added thank u very much sir.. i hope it will not happen again..
                          Glad it was resolved ^.^

                          Closing thread
                          For payment issues, file a ticket
                          For issues with DragonPals send emails to:

                          R2 Game Rules Click
                          Interested in becoming a forum mod, click

                          Comment

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