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  • Change computer

    HI,

    I am gonna change my computer for all thing but i can't log in ... I can but i can't keep going on with my account. It only allow me to create a new character...

    How can i keep mine ?
    Soon i will sell this current computer and i want to keep playing with my wizard (not create another from the beginning...)

    thanks for your help

  • #2
    make sure you are logging in with the correct user name and password on the right server
    Dragon Pals and Shadowbound Mod and Basic tech support

    R2 Serrin, My partner and fiancee, RIP 1971-2015
    Cha bhi fios aire math an tobair gus an trÃ*igh e.

    Comment


    • #3
      Yes i am sure to log in with the good account on the same server

      Comment


      • #4
        what way do you normally login into the game, do you use a FB or google login or the email and password login.....
        Dragon Pals and Shadowbound Mod and Basic tech support

        R2 Serrin, My partner and fiancee, RIP 1971-2015
        Cha bhi fios aire math an tobair gus an trÃ*igh e.

        Comment


        • #5
          I use my username and password on the portal of the website and click on my server after

          Comment


          • #6
            A friend on the same server get this problem also ... His wife get back her computer so he changed but he cant use his account...

            Comment


            • #7
              the issue for us is that when we check, we find the accounts on the servers and that tells us that its most likely player error when players are logging in as that is the only possible explanation....

              can you post your character name and server name
              Dragon Pals and Shadowbound Mod and Basic tech support

              R2 Serrin, My partner and fiancee, RIP 1971-2015
              Cha bhi fios aire math an tobair gus an trÃ*igh e.

              Comment


              • #8
                Name character : Defelgar
                server : Ashen Plains

                My friend : 7suna
                Server name : Ashen Plains

                Comment


                • #9
                  can you try clearing your cache and cookies, we can log into your account just fine
                  Dragon Pals and Shadowbound Mod and Basic tech support

                  R2 Serrin, My partner and fiancee, RIP 1971-2015
                  Cha bhi fios aire math an tobair gus an trÃ*igh e.

                  Comment

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