Just bought VIP & my progress got deleted

[Craes]

I was playing on server S111, & just a few moments ago bought a VIP membership. When I go to refresh my page, all progress had been erased as well as my payment for VIP. Could you please fix this for me?

[Kitwritten]

we need a character name please....

[Craes]

Name is (was) Creas on server S111. It was the only server I have played on, do I need to start over?

[Kitwritten]

no, are you logging in correctly because your character is still there on the server

[Craes]

odd...OK, I'll try again. Thank you.

[Craes]

Yes indeed. My VIP & all my progress is gone. I was forced to start over. Guess I'm just out of the cash I spent.

[Kitwritten]

its not gone, how do you normally login to the game, do you use a facebook login

[Craes]

No I do not ever use facebook to log-in, I mearly liked you on Facebook & that's when the trouble started really happening. I mis-typed before, sorry. Log-in name is "Craes" but my toon name is "Creas". I was at lvl 34 with VIP status. No email was sent to me but I was charged on my credit card $7.99 on 2/13/2014. Starting over is not that big a problem but I would like my VIP status re-instated. (I did already restart though.)

[Kitwritten]

we can not change vip status between accounts, sorry....

when you login with your old account.... go to this link and see if your account is showing up http://www.r2games.com/user

[Craes]

I'm saying I WAS playing on S111 and then it got deleted along with my VIP status & I started over only to find it was gone... never mind, I quit & I'm out of the $7.99 too it seems. *NEVER PLAY r2games EVER AGAIN!!!*

[Kitwritten]

there is a reason why I asked you to use the link, if you used the card subscription for VIP, you will be automatically charged for VIP again in a month... if you are not going to play, it needs to be cancelled

this is the account on S111