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Just bought VIP & my progress got deleted

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  • Just bought VIP & my progress got deleted

    I was playing on server S111, & just a few moments ago bought a VIP membership. When I go to refresh my page, all progress had been erased as well as my payment for VIP. Could you please fix this for me?

  • #2
    we need a character name please....
    Dragon Pals and Shadowbound Mod and Basic tech support

    R2 Serrin, My partner and fiancee, RIP 1971-2015
    Cha bhi fios aire math an tobair gus an trÃ*igh e.

    Comment


    • #3
      Name is (was) Creas on server S111. It was the only server I have played on, do I need to start over?

      Comment


      • #4
        no, are you logging in correctly because your character is still there on the server
        Dragon Pals and Shadowbound Mod and Basic tech support

        R2 Serrin, My partner and fiancee, RIP 1971-2015
        Cha bhi fios aire math an tobair gus an trÃ*igh e.

        Comment


        • #5
          odd...OK, I'll try again. Thank you.

          Comment


          • #6
            Yes indeed. My VIP & all my progress is gone. I was forced to start over. Guess I'm just out of the cash I spent.

            Comment


            • #7
              its not gone, how do you normally login to the game, do you use a facebook login


              Click image for larger version

Name:	craes.jpg
Views:	1
Size:	28.6 KB
ID:	1681365
              Last edited by Kitwritten; 02-13-2014, 05:38 AM.
              Dragon Pals and Shadowbound Mod and Basic tech support

              R2 Serrin, My partner and fiancee, RIP 1971-2015
              Cha bhi fios aire math an tobair gus an trÃ*igh e.

              Comment


              • #8
                No I do not ever use facebook to log-in, I mearly liked you on Facebook & that's when the trouble started really happening. I mis-typed before, sorry. Log-in name is "Craes" but my toon name is "Creas". I was at lvl 34 with VIP status. No email was sent to me but I was charged on my credit card $7.99 on 2/13/2014. Starting over is not that big a problem but I would like my VIP status re-instated. (I did already restart though.)

                Comment


                • #9
                  we can not change vip status between accounts, sorry....

                  when you login with your old account.... go to this link and see if your account is showing up http://www.r2games.com/user
                  Dragon Pals and Shadowbound Mod and Basic tech support

                  R2 Serrin, My partner and fiancee, RIP 1971-2015
                  Cha bhi fios aire math an tobair gus an trÃ*igh e.

                  Comment


                  • #10
                    I'm saying I WAS playing on S111 and then it got deleted along with my VIP status & I started over only to find it was gone... never mind, I quit & I'm out of the $7.99 too it seems. *NEVER PLAY r2games EVER AGAIN!!!*

                    Comment


                    • #11
                      there is a reason why I asked you to use the link, if you used the card subscription for VIP, you will be automatically charged for VIP again in a month... if you are not going to play, it needs to be cancelled

                      this is the account on S111

                      Click image for larger version

Name:	Creas.jpg
Views:	1
Size:	31.0 KB
ID:	1681405
                      Dragon Pals and Shadowbound Mod and Basic tech support

                      R2 Serrin, My partner and fiancee, RIP 1971-2015
                      Cha bhi fios aire math an tobair gus an trÃ*igh e.

                      Comment

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