missing reward from the love letter forum event?

[Bearbull]

i find it very strange that my ingame character Bergsten of kongregate server 1, received the participation reward but my girlfriends ingame character SpringDeer of kongregate server 1, did not receive it.

is there any reason she should not get the participation reward when i did?

if there is no reason i would like for u to give her the reward she correctly qualified for by participating in the forum event.

[Kitwritten]

if there was any issues with players not being paid out, it would be because the name in the forum did not match the name in game.....and we have had some issues with kong players not showing in the database even with screenshots of their name in game

[Bearbull]

is there any way she can receive the reward she rightfully deserves by participating in the event?
and when u search in your database for the names, is it then case sensitive or not?

[Kitwritten]

some players names on Kong just do not show up in the database for some reason, we have NO idea why....that creates a issue of where rewards can not be sent to a player because we can not find them......

I have around 17 players that we can not find but we know they do exist, I can go onto servers and see the players names, I can get screenshots of the players names but when the Database is checked, there is no such player.....

[Dragoonizer]

I have around 17 players that we can not find but we know they do exist, .....

Kit, may i know if one of them is named Cyberdrake since i still did not get the participation reward

S58 Scarlet Jungle
Cyberdrake

[Kitwritten]

that is one of the 17 but the name is misspelt on the sheet so I can get that one sorted out....

[R236101550]

no participation reward till now? IGN: Popolocroi S58 scarlet jungle