a problem with the game entrance

[R252422405]

Hello,I play a 100 server and faced such problem,at the entrance to the server for some reason comes not my hero lvl 58 nick Silyk, and on for some new hero lvl 8 nick erghdfh.
If it is possible to solve this problem please or tell me who to contact to resolve the problem.I am sorry for my English, I know that it's awful

[ChronosDPS]

Please make sure you are logging in with the correct account and that you clean your cache/cookies.

[R252422405]

I'm sure that I go it on my account, for one simple reason, I have it only one. Cache/cookies i clean all the time, just did it again, but nothing has changed.I also checked the low lvl characters on other servers on the same account, they're all gone

[Kitwritten]

that means that you have either logged into the wrong account, logged in the wrong way or logged into the wrong platform

[R252422405]

and how could I do this using the same imail? I tried to join in with the site itself http://dragon.r2games.com/, trying to make it through facebook, the result did not change

[Kitwritten]

there is Silyk on S100 but its not connected to this forum account.... the only level s100 character attached to this forum account is erghdfh

http://www.r2games.com/user click on that link and check that that you logged into the correct account

[R252422405]

Moreover, yesterday before write here, I tried to go to my hero leaving and going to the account under the same email and password. after 57 attempt I got it, but then I had to go out again and now we have what we have

[R252422405]

one email can not be two accounts am I right? I use this e-mail for the past 10 years, other accounts I did not create
I am ready to provide all the information you need to solve this problem

[Kitwritten]

email dragonpalsr2games@hotmail.com with the following information

• Character Name
• Server Name
• Date of Registration
• E-mail address bound to R2Games account
• E-mail address used for purchasing (if any)
• Amount purchased (if any)
• I.P. Address of Registration (http://www.whatismyip.com)
• Screenshot or a copy of your latest purchase receipt

[R252422405]

it has been five days, and no one took up my problem... just look at what email was registered Silyk and in what ip it played all of February

[Kitwritten]

your email was looked at earlier today..... you will have to excuse the game staff they have a lot of emails to deal with and it can be a slow process to work through some of the issues for players.....