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Diamonds not received :(

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  • Diamonds not received :(

    I recharged 1000 diamonds with MOL points today and I've been waiting for it to load into my account. However, I've been waiting for quite some time and still nothing. I usually get it the minute I recharge. Please help, my points have already been deducted from my MOL account.

    IGN: Serafim
    Server: UA36
    [s87 + s90]

    Attached Files
    Last edited by AE86; 01-26-2015, 06:11 PM.

  • #2
    I'm not get my diamond

    Hi...i'm Indonesian Player, i'm usually use UniPin to recharge, that's always work..and today i'm recharge 500 diamond cause i need to join event where's that end today, but...i'm not get my diamond.

    I have the proof of transaction, try to wait for a while time, and refresh browser, but i'm still gain nothing.

    What should I do??


    Click image for larger version

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    Last edited by AE86; 01-26-2015, 06:13 PM.
    IGN
    F a m o u s i s t a


    mystic
    s229 highwall peaks
    r2games

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    • #3
      iwe recharged 1000 dias wia PaysafeCard and hawent got them too and its 2ouers fromm then!

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      • #4
        same with me..i just recharge 500 diamond but still gain nothing
        IGN
        F a m o u s i s t a


        mystic
        s229 highwall peaks
        r2games

        Comment


        • #5
          File a ticket to support http://support.r2games.com/ with all these pics and post the number of the ticket here, so the FMs can forward it to be checked.
          osobena
          s56 Starcrest Mountains

          “Life's a game, all you have to do, is know how to play it.”

          Comment


          • #6
            One more time - file a ticket to support with screenshots http://support.r2games.com/ and post ticket number here for FMs to forward.
            osobena
            s56 Starcrest Mountains

            “Life's a game, all you have to do, is know how to play it.”

            Comment


            • #7
              There was a delay on the payments.
              Please wait a bit after the payment was done and refresh ( diamonds can arrive on the account after a refresh ).




              It's the first hour, of the first day
              It's hard without you, I cannot lie
              You were everything, and could have been
              It's the first summer, of the first year
              Today only rain, knocks on my window
              And it reminds me, how much I loved you.


              I fail to emerge
              It's a universe, that wants me to get off
              Fear catches me, and I start calling you.


              It's the first night, when I feel cold
              Your arms can no longer warm me
              A cold soul, I cannot love.

              Comment


              • #8
                Originally posted by R248150881 View Post
                I recharged 1000 diamonds with MOL points today and I've been waiting for it to load into my account. However, I've been waiting for quite some time and still nothing. I usually get it the minute I recharge. Please help, my points have already been deducted from my MOL account.

                IGN: Serafim
                Server: UA36
                [s87 + s90]

                Originally posted by MissGraceval View Post
                Hi...i'm Indonesian Player, i'm usually use UniPin to recharge, that's always work..and today i'm recharge 500 diamond cause i need to join event where's that end today, but...i'm not get my diamond.

                I have the proof of transaction, try to wait for a while time, and refresh browser, but i'm still gain nothing.

                What should I do??


                [ATTACH=CONFIG]124572[/ATTACH]
                Please don't post any screenshot on the forums where it clearly shows your private information(eg, ip and email)

                Happy Chinese New Year!

                Comment

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