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Diamonds not received :(

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  • R248150881
    started a topic Diamonds not received :(

    Diamonds not received :(

    I recharged 1000 diamonds with MOL points today and I've been waiting for it to load into my account. However, I've been waiting for quite some time and still nothing. I usually get it the minute I recharge. Please help, my points have already been deducted from my MOL account.

    IGN: Serafim
    Server: UA36
    [s87 + s90]

    Attached Files
    Last edited by AE86; 01-26-2015, 05:11 PM.

  • AE86
    replied
    Originally posted by R248150881 View Post
    I recharged 1000 diamonds with MOL points today and I've been waiting for it to load into my account. However, I've been waiting for quite some time and still nothing. I usually get it the minute I recharge. Please help, my points have already been deducted from my MOL account.

    IGN: Serafim
    Server: UA36
    [s87 + s90]

    Originally posted by MissGraceval View Post
    Hi...i'm Indonesian Player, i'm usually use UniPin to recharge, that's always work..and today i'm recharge 500 diamond cause i need to join event where's that end today, but...i'm not get my diamond.

    I have the proof of transaction, try to wait for a while time, and refresh browser, but i'm still gain nothing.

    What should I do??


    [ATTACH=CONFIG]124572[/ATTACH]
    Please don't post any screenshot on the forums where it clearly shows your private information(eg, ip and email)

    Leave a comment:


  • Gurothos
    replied
    There was a delay on the payments.
    Please wait a bit after the payment was done and refresh ( diamonds can arrive on the account after a refresh ).

    Leave a comment:


  • osobena
    replied
    One more time - file a ticket to support with screenshots http://support.r2games.com/ and post ticket number here for FMs to forward.

    Leave a comment:


  • osobena
    replied
    File a ticket to support http://support.r2games.com/ with all these pics and post the number of the ticket here, so the FMs can forward it to be checked.

    Leave a comment:


  • MissGraceval
    replied
    same with me..i just recharge 500 diamond but still gain nothing

    Leave a comment:


  • medeni11
    replied
    iwe recharged 1000 dias wia PaysafeCard and hawent got them too and its 2ouers fromm then!

    Leave a comment:


  • MissGraceval
    replied
    I'm not get my diamond

    Hi...i'm Indonesian Player, i'm usually use UniPin to recharge, that's always work..and today i'm recharge 500 diamond cause i need to join event where's that end today, but...i'm not get my diamond.

    I have the proof of transaction, try to wait for a while time, and refresh browser, but i'm still gain nothing.

    What should I do??


    Click image for larger version

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    Last edited by AE86; 01-26-2015, 05:13 PM.

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