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Submitted a Ticket - Not getting help

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  • Submitted a Ticket - Not getting help

    Hi r2 Staff,

    I submitted a ticket today several times. Tried to recharge 4k diamonds. When I submitted the ticket I included a snapshot of my receipt from Paypal, with order number and transaction to R2 games. When i look under my account, it says the purchase is "pending". Well, I did that over 4 hours ago, still no answer. I wouldn't have purchased this if not for Tycoon and Prismatic Wheel. I have reciept, order number, I mean what else do you need?!

    Please help. Name: Riley, Server (S213) City of Gallows. Order number: *PRIVATE*

    Last purchase for my character was on 10/10 with no issue.

    Please help.
    Last edited by AE86; 10-12-2015, 11:56 PM. Reason: forum rules

  • #2
    Really, nothing?! 40 bucks taken from my paypal, and no diamonds. And you dont even have the decency to respond?! No wonder this piece of **** game is dying! Enjoy your 40 bucks. I just reported you to the Better Business Bereau.

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    • #3
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      Gotta love when you submitt a ticket with this company. Look at the screen shot provided. They dont even give you a ticket number....they say your case # is...and the idiots dont even provide you one.

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      • #4
        That's the old ticket page. Tickets don't go through there anymore. Try the Support link on the home page. You won't get a ticket number there either, but I haven't had problems getting replies sent to my email.

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        • #5
          Originally posted by R293783649 View Post
          [ATTACH=CONFIG]151255[/ATTACH]


          Gotta love when you submitt a ticket with this company. Look at the screen shot provided. They dont even give you a ticket number....they say your case # is...and the idiots dont even provide you one.
          You should receive an email with a full summary of your ticket info in the email that is bounded to your account.

          Happy Chinese New Year!

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          • #6
            NOPE!!! No email with a summary of my ticket info. I received a response, but no ticket information. A week later, my paypal account has still been charged 45 dollars, and no diamonds. Of course the Tycoon event ended a week ago, so now i'm just out money and my chance at rewards. You guys wonder why server's are dying. This is the reason!!!!!! This is my old ticket number from the first time I reported the issue. 430310.

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            • #7
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              Order still pending from a week ago. You can see I was able to purchase diamonds no issue on 9/10. How is this acceptable?!

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              • #8
                players should not imitate mods thank you. Your post was deleted. I will ask a r2 to look into your issue R293783649. Stay patient
                ..
                to file a ticket

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                • #9
                  was only joking Dont ban me

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                  • #10
                    dont push your luck please. You been warned this time.
                    to file a ticket

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                    • #11
                      How did I intimidate Mods? You ask me to be patient...is a week long enough to be patient, because thats how long it took for my last purchase. Tycoon had long passed by the time I got my diamonds. No compensation....nothing! How about you treat your customers with a bit more respect. As I've shown the mod's respect, despite being screwed massively!

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                      • #12
                        regarding r2 support what support im still waiting for a response for my issue and its been over 24hrs and i still havent got a proper response from r2 or have a got what i need to correct my problem because the incompetance of r2

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                        • #13
                          Funny how the mods respond immediately when somebody challenges them, to threaten them with banning them. Yet, when a CUSTOMER is out of money or experiencing an issue, its always be patient. Mod's cant wait to flex their internet tough guy muscles, yet when it comes to actually doing their job and helping customers an awful lot is left to be desired. 8 days later, and still no help! Even though I've provided Pay Pay screenshot, ticket number, and email screenshots. What a damn joke!

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                          • #14
                            They acknowledge the transaction went through on 10/13, yet I didn't get the diamonds until 10/19. Yet all I get is Sorry for the late delivery....how about the 4 spins on Prismatic Wheel, the Precious Pro Event, the Fact there was a Tycoon going on, the 1000 diamonds for golden feather recharge, the recharge reward, etc!!!!!! This is such utter ****!! You can see everything that you would need on this email. Please fix this, its not fair.
                            Last edited by AE86; 10-21-2015, 01:25 AM. Reason: attachment against forum rules

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                            • #15
                              well at least you get a reply back i dont even get a reply back this is getting beyond a joke now this is not even funny anymore a game ilike and i cant even get a reply back

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