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  • AkumaDeDiablo
    started a topic Hope they do this in a reasonable time

    Hope they do this in a reasonable time

    I have not received the diamonds i have paid for which was the 39.99 it was recharged made at 14:57 which was 2:57pm(EST).

    There is about 7 hours and 30minutes left on "the precious" event and lucky tree.
    I want to "shake the tree"

    I have submitted a ticket, but not sure was it to the billing department or not, since i recharged via http://purchase.r2games.com/ and than submitted a ticket from http://www.r2games.com/user/?ac=order&type=order&page=1 (don't know where the tickets from here goes to where)
    the place i submitted a ticket from said my order was incomplete, but i have recieved a text message from my bank where my credit card is say the international charge of 39.99 is made, and also gotten a message from paypal that the transaction is also made (i used paypal checkout).

    Here is my ticket number: 438398
    Last edited by AkumaDeDiablo; 10-28-2015, 03:50 PM. Reason: With the help of a mentor ingame i was able to get my ticket number.

  • viperit82
    replied
    n/m got mine took about 20 mins from recharge time.
    Last edited by viperit82; 10-28-2015, 10:44 PM.

    Leave a comment:


  • AkumaDeDiablo
    replied
    Originally posted by Rubedo View Post
    diamonds may take ahile depending on your payment option. it may be delayed. You do not have to file a ticket.
    what is worst now is i cant even access the support.r2games.com it keeps popping up with the message "ERROR: [HTTP] Could not connect to host"
    Last edited by AkumaDeDiablo; 10-28-2015, 06:56 PM. Reason: copy and pasted the actual message.

    Leave a comment:


  • Rubedo
    replied
    Originally posted by AkumaDeDiablo View Post
    I got that diamonds, but than R2mentor told me that any new recharge should be working fine, so than i recharge again and this time was for 9.99 but i have the same occurance of it being charged on my card, and not received the diamonds yet, do i submit another ticket?
    diamonds may take ahile depending on your payment option. it may be delayed. You do not have to file a ticket.

    Leave a comment:


  • AkumaDeDiablo
    replied
    Originally posted by Rubedo View Post
    Thank you I will forward your ticket.



    Thank you I will forward your ticket.
    I got that diamonds, but than R2mentor told me that any new recharge should be working fine, so than i recharge again and this time was for 9.99 but i have the same occurance of it being charged on my card, and not received the diamonds yet, do i submit another ticket?

    Leave a comment:


  • Rubedo
    replied
    Originally posted by AkumaDeDiablo View Post
    I have not received the diamonds i have paid for which was the 39.99 it was recharged made at 14:57 which was 2:57pm(EST).

    There is about 7 hours and 30minutes left on "the precious" event and lucky tree.
    I want to "shake the tree"

    I have submitted a ticket, but not sure was it to the billing department or not, since i recharged via http://purchase.r2games.com/ and than submitted a ticket from http://www.r2games.com/user/?ac=order&type=order&page=1 (don't know where the tickets from here goes to where)
    the place i submitted a ticket from said my order was incomplete, but i have recieved a text message from my bank where my credit card is say the international charge of 39.99 is made, and also gotten a message from paypal that the transaction is also made (i used paypal checkout).



    Here is my ticket number: 438398

    Thank you I will forward your ticket.



    Thank you I will forward your ticket.

    Leave a comment:

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