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recharged 500 diamonds it was successful but did not get the diamonds

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  • recharged 500 diamonds it was successful but did not get the diamonds

    I purchased $5 diamonds and it was successful but i did not received the said diamonds in my account.
    So i went to the live chat support of Xsolla to report it and they said there was nothing wrong at their end and it was a successful purchase.

    Ref no : 600710020186
    Transaction no : 186975295

    Server : S276 Desert of Fire
    IGN : Power

    this is the link they showed me:
    https://secure.xsolla.com/paystation...MxM2FkYTgxIn0-

    The conversation i had with Xsolla live chat support:

    Click image for larger version

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  • #2
    Good Luck!

    Comment


    • #3
      Have you received your diamonds yet? If you haven't please login to your account and go to 'My Orders'. Beside your orders there should be a support button, follow the steps to file a ticket based on that particular transaction.

      Happy Chinese New Year!

      Comment


      • #4
        Originally posted by AE86 View Post
        Have you received your diamonds yet? If you haven't please login to your account and go to 'My Orders'. Beside your orders there should be a support button, follow the steps to file a ticket based on that particular transaction.
        Yes, I received the diamonds awhile ago. although i missed the omnipotence hot events yesterday, but atleast i got the diamonds back. Thanks!

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