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Recharging Failure

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  • Recharging Failure

    For 2 days now i have been trying to recharge , no matter what I do the system will not let me recharge... I have used multiple cards trying to recharge and i get the same thing, red banner at the top saying it failed cant, but it takes the money
    off my card and then i have to wait for days to get my money back ( I hope ) ... I can not recharge.... I have money and i have a card that i have used for long time with this game,it is in the system but it wont let me recharge can we get this fixed..




    server 241
    merged server ub 21

  • #2
    You will need to file a ticket. Billing will need to check your history.
    to file a ticket

    Comment


    • #3
      i have been talking to in live chat with Xsolla your payment system and have sent in 2 or 3 tickets through the payment system... i have now deleted my payment info and tried to redo it and now it says i cant use my Amxp card now .... do i still need to send in anther ticket to r2 games??




      server 241
      merged server ub21

      Comment


      • #4
        what is your ticket number? I will forward.
        to file a ticket

        Comment


        • #5
          request #1893979 is what thy keep putting all my tickets into... trying to tell me that my issue has been resolved but i still cant recharge with the same card i have been using for over a year!!!!! so my issue is not resolved yet

          Comment


          • #6
            new request # 1897899 with Xsolla .. and I still can not recharge with my Amex card....

            this problem all started on the 2nd of May so almost a week now!!!!

            Shinigami
            server 241 Heavenly Fields
            merged server ub21

            Comment


            • #7
              ok as of this moment this problem has been fixed finally ....

              Comment


              • #8
                Glad to hear it.
                to file a ticket

                Comment

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