House of Cards collection - unable to collect

[R2302962156]

Hello Devs, It appears that you probably already know, but winners are unable to collect in HoC. Please fix this issue due to the amount of element scrolls won that could influence the outcome of CS Tycoon. Thanks. Eclipse Tavern, S23, Silent Hunter...winner of HoC.

[Sidhe]

Good morning. Please post a screenshot for the issue you are facing, it is needed for a first check and for opening a report for you. Screenshots from HoC >> Point rankings, Overall and Yesterday, to show that you are ranked in event and which rank you are and that the collect button is not working. Thank you.
I would also suggest you to submit a ticket to support, with all details and with the requested screenshots attached. Here is the link to follow and use: https://www.r2games.com/support/?ac=...&ticket_type=7