I have 2nd place in Ty?o?n, and in the exchanger it was activated for 1st place. I cannot make an exchange

[setatian]

[S289] Ravenswood ASTRID I have 2nd place in Ty?o?n, and in the exchanger it was activated for 1st place. I cannot make an exchange

[setatian]

Tycoon Tycoon Tycon

[setatian]

I have 2nd place in Tycoon. The exchanger is activated only for 1 place. I can not make an exchange

[Sidhe]

Good morning. Please come with uncropped (full game screen) screenshots from tycoon, showing you got 2nd place, from Hot Events showing that it is not highlighted the corresponding swap/exchange button, and from your inventory showing you haven't activated the angel (so that it makes possible a manually performed exchange).
Also, mention what item you want the angel icon you got from tycoon swapped for.
I would also suggest you to submit a ticket to support, with the same details and screenshots, following this link: https://www.r2games.com/support/?ac=...&ticket_type=7 .

[setatian]

screenshots I have more than 2 MB (not sent) Angel received for 2nd place (not activated) I want to change the angel to Scarlet Witch Crest

[Sidhe]

Hello. Please post the screenshots here because they are requested for report, I cannot forward any report without these elements. To be able to post screenshots here, please use an external screen capture tool or the app offered by your OS (Lightshot is a very at hand tool and you can create links to your screenshots, which links you can post here after). Also, please submit your request to team via ticket, as I already suggested. Waiting for your screenshots to be posted. Thank you.

[setatian]

2020-10-16_15-31-06.png 2020-10-16_14-45-06.png 2020-10-16_14-41-52.png I can send links to screenshots

[setatian]

I contacted technical support and in response to their letter I sent screenshots

[Sidhe]

Hello. I am glad you followed suggestion made to you and submitted a ticket to support. Please follow closely the mail you used to submit your ticket, as they might ask you extra details, and also your in-game mail. Please do not activate the angel you got from tycoon, so that they can operate the swap.

[setatian]

Thank you for participating

[Sidhe]

Please also check and note down the ticket number, alocated to it after you were being replied by support, and also let us know when you get the exchange done .
Please reconfirm your data details, for report (IGN, server name and number). Thank you.