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Angel Essence exchanged Failed. I lost all my essences and all the attached points.

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  • Angel Essence exchanged Failed. I lost all my essences and all the attached points.

    Hello, Tycoon gave me a new Angel. I elected to exchange my Angel Essence from Mizuna to Babalon. I did the exchange and my Mizuna angel essences disappeared and Babalon did not receive any essences or points.
    I checked every angel to see if the Angel essences and points were transferred to a different Angel...That did not happen.
    I submitted a ticket immediately today.

    However, I'd like moderator support to get back my Mizuna Angel essences and points. The points were complete to Level 12 along with all the all the "refine ore" needed to maximize to level 12.

    Your response and assistance will be appreciated.
    I attach two "snip" screens showing the empty essence slots for Mizuna and Babalon. Please note that the Angel names are highlighted be the game.

    Kind Regards,
    Onlyquester
    IGN: nama
    S33 Metatron's Edict


    Click image for larger version

Name:	LoA Angel Essence mishap Angel Mizuna.JPG
Views:	1
Size:	528.7 KB
ID:	2020334



    Click image for larger version

Name:	LoA Angel Essence mishap. Angel Babalon.JPG
Views:	1
Size:	519.9 KB
ID:	2020335

  • onlyquester
    replied
    Thank you MemoryLane. That is exactly the problem, the compensation I received is not what I lost. I will continue to pursue R2Support to get the proper compensation of Angel Essence and Refine Ore. Please continue with you're support.
    Kind Regards,
    Onlyquester, IGN: nama S33 Metatron's Edict

    Leave a comment:


  • MemoryLane
    replied
    I'm doing what I can to help them understand why the received compensation is not adequate, and that you are seeking items not found in God's Trial.

    Leave a comment:


  • onlyquester
    replied
    Hello MemoryLane,
    + two week wait for developer response that addresses and compensates my loss of Angel Essence and Refine Ore.
    I will submit another ticket(3rdTicket) reminding R2Support that I lost all of my Angel Essence and Refine Ore from Mizuna Angel during the "inherit"/exchange process with Babalon Angel.

    I ask that you continue your support by telling R2 Support that the loss of my Angel Essence and Refine Ore is still active and the developers have not addressed the issue.

    If you have suggestions, let me know.
    Kind Regards,
    Onlyquester
    IGN nama S33 Metatron's Edict

    Leave a comment:


  • onlyquester
    replied
    Hello MemoryLane,
    Yes and I think your persistent communication with R2Support is keeping my ticket refreshed and active.

    I thank you for the support!
    Will keep you in the loop.

    Kind Regards,
    Onlyquester
    IGN nama, S33 Metatron's Edict.

    Leave a comment:


  • MemoryLane
    replied
    I have the ability to communicate with R2 support, but not with the developer, as the developer is not R2. Support appears to be doing everything properly in your case, and you're doing the right thing by making sure they are informed in a single ticket thread of your status. Hopefully the devs will send you the correct compensation soon.

    Leave a comment:


  • onlyquester
    replied
    Hello MemoryLane,

    As you know when I did not get a response to my 2 original tickets, I contacted R2Support at support@R2games.com.hk.
    I explained that I lost all Mizuna Angel Essence and Refined Ore when I attempted an inherit/exchange with Babalon Angel.
    Babalon Angel did not inherit any of the Mizuna Essence or Refine Ore. Additionally, Mizuna Angel lost all the previously acquired BR and Angel Essence/Refine Ore assests.

    *PSA Carl from R2Support responded on May 23 2021:
    "We sincerely apologize for the delay of our response. Your case has already been forwarded to the developers and have them review your reported issue and should we be informed of their findings and the steps they are planning to take to address this matter, we will make sure to keep you posted."

    *On May 25 2021, PSA Carl emailed:
    "Hello,
    We sincerely apologize for the delay of solving your case but as per the developers they already sent a compensation to your account.
    Please check if you already received them."


    *I checked! The Developers mailed me a BOATLOAD of "Godsend gems" and "God's Trial Blitz Cards." The mail was labeled compensation.
    Unfortunately, the Developers made a mistake and sent the wrong compensation. I did not lose any Godsend gems or God's Trial Blitz Cards.

    *Yesterday, I emailed PSA Carl at R2Support and said that the Developers provided wrong compensation. Please note that "PSA Carl" appears to genuinely want to help resolve the problem.
    Today, 27 May 2021, he emailed back the following:
    "Hello,
    Thank you for updating your case and providing us this information. We will then forward your request again to the developers and hoping they will provide the compensation as you have requested. Should we be informed of any updates or progress on your case, we will make sure to keep you posted."


    MemoryLane, this is a "longish" note. However, I wanted to keep you informed of what's going on regarding the lost of the Mizuna Angel Essence/Refine Ore and BR.
    Additionally, you have your means of communicating with "the Team" regarding issues that affect League of Angel players.

    Your continued assistance is appreciated.
    I will keep you informed of R2Support responses as I receive them..

    Kind Regards,
    Onlyquester
    IGN: nama, S33 Metatron's Edict

    Leave a comment:


  • onlyquester
    replied
    Hello Memory Lane,
    1. I've sent 2 tickets to R2 Support since 16May2021. I also sent a direct email to "support@r2games.com.hk" on 23May2021.
    2. I emailed myself from my personal email to my game account email. No problem reaching my Onlyquester email address.
    3.. R2 support responded to my direct email on 23May2021. They had no problem using my email address.

    R2 Support stated:
    Hello,
    We sincerely apologize for the delay of our response. Your case has already been forwarded to the developers and have them review your reported issue and should we be informed of their findings and the steps they are planning to take to address this matter, we will make sure to keep you posted.


    I have not received any response from the 2 tickets I submitted. R2Support did reply to my direct email(not a "ticket").

    Memory Lane, send me a test email to my "onlyquester" email address....to test the system.

    Ok, I will wait a few days before I revisit my tickets.
    I know the email string is getting long....however, l losing all the Angel Essence, refine ore and Angel BR is expensive.
    If you find new information please let me know.

    Thank you for your responses.
    Kind Regards,
    Onlyquester
    IGN; nama, S33 Metatron's Edict

    Leave a comment:


  • MemoryLane
    replied
    Yes, it shows the email address. They aren't failing to respond to your tickets, you're just not receiving them for unknown reasons, which is why I recommended trying a different email address.

    I can't help you if you're sending a ticket every day. Please be patient and wait for the devs.

    Leave a comment:


  • onlyquester
    replied
    Hello Memory Lane,
    Did the reply show my email address? If it did, I should have received it also.

    As you know, the longer a reply takes, the less likely a resolution will occur.
    I will wait a couple of days to resubmit the ticket.for my missing refine ore, Angel Essence and associate points.

    I also will submit a ticket today with the subject: "R2 Support fails to respond to my recent submitted tickets"
    There is a glitch is the "ticket" system regarding ticket response...and I wonder if others have had the same experience.

    Thank you for your feedback.
    Will appreciate your continued support as moderator.

    Kind Regards,
    Onlyquester
    IGN nama S33 Metatron's Edict

    Leave a comment:


  • MemoryLane
    replied
    I'm not sure if the system will receive your email, as it can't be attached to a ticket or your account information. If the system does receive it, I'm not sure who checks for those emails, or how often.

    The reply that was sent to you on May 19th, which I will share here as it is a standard reply:

    Thank you for bringing this to our attention. We will then forward your case to the developers and have them review the issue you have encountered and confirm the exchange you made. Should we be informed of their findings and the steps they are planning to take to address this issue, we will make sure to keep you posted.

    Leave a comment:


  • onlyquester
    replied
    Hello MemoryLane,
    Still no answer from R2 Support for both my tickets.

    You state that I was given a reply to the ticket/s. Do you have access to the response?

    Today I sent an email directly to "support@r2games.com.hk." I don't know if it will do any good...
    I used the email address R2support used when they responded to previous ticket late last year.

    Your assistance is appreciated.
    Kind Regards,

    Onlyquester
    IGN nama, S33 Metatron's Edict.

    Leave a comment:


  • onlyquester
    replied
    MemoryLane,
    Thank you. R2Support has my current email and my account email which are the same.

    I will recheck my mailbox again.
    Kind Regards,
    Onlyquester, IGN nama, S33 Metatron's Edict.

    Leave a comment:


  • MemoryLane
    replied
    You were given a reply to your ticket. I don't know why you haven't received that reply. I will let the team know that you aren't receiving the reply.

    Leave a comment:


  • onlyquester
    replied
    Hello Memory Lane,
    Yes, I got confirmation that I submitted another ticket.
    However, no reply from R2Support or developers to the 1st or the second ticket yet.

    I will keep you posted if/when a ticket reply occurs.
    Thanks for tracking my efforts.

    Kind Regards,
    Onlyquester, IGN nama, S33 Metron's edict

    Leave a comment:

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