Auto Renewal Bugged, and Not Receiving VIP

[FlufflePuff]

This issue was noted a while ago and was fixed. Some people are still experiencing not receiving their VIP after their account was charged by the auto-renewal.

To speed up the process for your VIP bug.

Please open a ticket here
(Please select VIP under the cataglory, or we will not be able to locate your ticket)

Reply here with your ticket number after you are finished.

I will try to expedite the process as quick as possible. THANK YOU for your patience.

[Mentor_Rosso]

Facebook platform is supported by Gtarcade. You need to go and post in their forums. We can only help with problems here, in R2Games.

[R2138086028]

Bug or somthing else i wont buy diamonds and i"m klickin on submit but not working. Not switch to the next page.
Server Slvig (1009) Platform Facebook

[Lisaf]

Wrong post ,

[Mentor_Rosso]

i have tried to subscribe for monthly vip, but there is no 'activate' button.

Trouble, S-275

This function have been disabled. VIP now can only be activated with diamonds and each month you get a discount.

[Brujae]

i have tried to subscribe for monthly vip, but there is no 'activate' button.

Trouble, S-275

[DeathEmbrace]

Your case # is 408323, please write it down and keep it safe so that you can reference it again in the future if anything happens to this e-mail.
If you have any additional comments regarding this issue, or information you want to add to help us solve your problem please follow the instructions in the e-mail you’ll be receiving any minute now.


*UPDATE*
Got it taken care of myself, no thanks to my ticket submission. I didn't even get a confirmation email for submitting my ticket. Thanks for nothing! lol

For those of you having problems removing your subscription, make sure you click the "I have un-subscribed" button in game when the option comes up, regardless of any ticket submission result. You now have to pay diamonds (199) in game per each month to activate VIP.

[djow29]

Hello Dear, R2Games

May friend is having this same issue but looks like she having problems also in the forum she say "any time I try post is not validating my account"

"VIP wont activate even after you took funds from my bank account (have copy) been VIP over a year.. Support ticket wonts end. What is going on? Thank you, Dawn"


Server: [S130] Antediluvium
Player: [DawnTeddE]

Please give us and orly answer..

[dragonspyy]

Xsolla, Xsolla, Xsolla

[dragonspyy]

Just sent in a ticket, 367335, today. I, also, managed to renew my VIP online and it appears to have worked. But I got a message that it would renew on July 31, 2015. I hope this doesn't become a monthly routine. I have had auto-renewal since I joined VIP. Please make sure that I still have that feature in force. Thank you

[DawnTeddE]

I have been paying for VIP for a year, at least, and now it won't work. You have taken the money out of my checking account for the VIP but I continue to experience a Greyed out box and NO USABILITY OF THE VIP PRIVELEGE, with NO cooldowns. That's one of the reasons I subscribed to VIP. I have been paying for something I can't use, or you won't allow me to use. I have tried 4 times to send in a support ticket, but it just cancels it and starts over. I even tried to attach a picture of the page showing it, yet it STILL kicked me off with NO support ticket generated!!!!! What is going on?????? As soon as I go to post ANYTHING it comes back saying that I am Not Logged In. I HAVE TO BE to even send this!!!!!!! These bugs are driving me nuts, with the FTC and FCC being brought in next since this amounts to theft of funds when a product isn't delivered after it has been paid for. My bank account shows that you have Always been paid with a return of funds. Please take care of this soon. Thank you, Dawn.

[anton0013]

my auto update didnt kick in,normally happens between 14th and 18th of the month this is the 27th,used my 7 day and 3 day vip inventory,my dev points have only increased by 200 in 8 days at that rate it would take me nearly 200 days to increase a full levelhopefully my image helpsdont know what else you need please help me
beezlebubba
ua3(s15 mikaelas rampage)

[Nimras186]

Your case # is 362102, please write it down and keep it safe so that you can reference it again in the future if anything happens to this e-mail.

[Rubedo]

tickets take 2-3 days for a response.

[Umiqunia]

Your case # is 328975