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R2 LOGIN ISSUES

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UD6 login issues

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  • Sidhe
    started a topic UD6 login issues

    UD6 login issues

    Dear players,

    We are aware of the issue with not being able to login into ud6. Developers and technical departments have been engaged in an emergency investigation, with regards to the login problems on the servers in ud6 cluster. They are working on fixing this, but it is expected that downtime will last for longer than some hours. Compensation will be prepared and issued for the affected servers once they are back online.

    We apologize for the inconvenience and we are grateful for everyone's patience, understanding and support!

  • Sidhe
    replied
    Good morning. Would you mind posting your data - IGN, original server name and number - and a screenshot (uncropped, unedited, timestamped) as to show what sort of login issue you're facing? Thank you.

    Leave a comment:


  • lordtelperion
    replied
    Haven't been able to login for a couple of months now, why?

    Leave a comment:


  • daft48eddiex
    replied
    ok forget about the settings -
    but compensation still naff

    Leave a comment:


  • daft48eddiex
    replied
    side quest - skipping will cost 2 diamonds - also not remembered

    Leave a comment:


  • daft48eddiex
    replied
    All settings are not being remembered.............
    hide/display
    Ally main screen
    your about to merge garnet totems

    I'm sure there are others which are also not being remembered each login
    can you find out why this is ??

    Leave a comment:


  • daft48eddiex
    replied
    as requested.................

    Click image for larger version

Name:	compensation.jpg
Views:	1
Size:	27.3 KB
ID:	1988665

    Leave a comment:


  • Sidhe
    replied
    I will ask about that on Monday, there is no one there to get answers from, it is already weekend for them. Please check your forum PM, thank you.

    Leave a comment:


  • daft48eddiex
    replied
    the rabbit eggs were for easter 2018 ??? and therefore will never be used again

    Leave a comment:


  • Sidhe
    replied
    It seems that they have already issued compensation and that is not at all under our control, it is solely and entirely dev's decision for if, when, and what (the content of it). There are weak chances towards zero that to be changed .

    Leave a comment:


  • daft48eddiex
    replied
    well compensation issued so far is very poor -
    nectar (20)
    common bubble (600)
    roses (1500)
    green rabbit egg (50)
    red rabbit egg (10)

    none of those events running !!!!!!!!!!!!!!!!!!!!
    no compensation for loss of stars for angels party from elemental zone
    no compensation for loss of hot event rewards which also includes angel party
    no compensation for loss of homestead rewards

    etc etc etc

    so I hope there will be proper compensation on monday

    Leave a comment:


  • Sidhe
    replied
    Hello daft. First of all thank you for coming with the confirmation. Will ask for the features not working to be checked. On Monday we'll also see how and when compensation for the issues faced is to be issued. Thank you once again, have a good weekend and enjoy playing. If anything else not working correctly or (god forbid it!!!) servers are down again, do not hesitate to post about it here.

    Leave a comment:


  • daft48eddiex
    replied
    Yes all is working and we can login - however little things not working correctly...............
    hide feature is session only - need to click it each time you login.
    daily loot - about shows each login.

    otherwise all is working.
    but lost a lot of rewards yesterday in hot events - missed out on daily events and also getting stars for angels party.
    if we get compensation - then please NO GOLD - I got 350 billion gold - do not need any more - (note - I would not say this if single server tycoon was running ).

    Leave a comment:


  • Sidhe
    replied
    Good morning. I have already said in announcement that the eta for fixing this issue might be a little longer than few hours. Last update we got right now is that the login can be performed and servers are up again. Coming with a confirmation for this happening or not, would be highly appreciated. thank you.

    Leave a comment:


  • daft48eddiex
    replied
    still not working been 10 hours

    Leave a comment:

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