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Never able to Recharge, even once.

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  • R279183033
    started a topic Never able to Recharge, even once.

    Never able to Recharge, even once.

    My player ID is Billiton King. I play in server S58 Plains of Valor. I live in Indonesia - Sout East Asia.
    Since I play this game for the first time four days ago until today, I can't do anything to get VIP.
    Every single Recharge's button in the game didn't do anything everytime I clicks it to pay and get the VIP stat.
    I have contact the CS of the game, but the answer is suggest me to fill up the diamonds to get the VIP, THAT's exactly what I want to do, unfortunatelly the system of the game didn't do anything everytime I click the Recharge button. No matter which button is. Everysingle of them is do nothing.
    Anyone have the same problem? How can you fix this and become VIP? Thank you.

  • Kitwritten
    replied
    it can mean that the transaction has not been processed and forwarded to R2 games

    what that means is that the payment provider processes the payment, takes the money then there are delays in forwarding the transaction details to R2 so your account is credited with the diamonds.... its one of the most common reasons why there are issues with payments... and its down right annoying for the staff and the players....

    so you may need to file a payment ticket with R2 games, with as information about the payment as possible so R2 billing team can follow it up and find out what has happened.... generally we suggest that players wait a while before filing a ticket just in case its a short delay ( phone payments can take up to 24 hours to be sent from the mobile phone payment provider to R2 games ) http://support.r2games.com/ so if you need to file a ticket, make sure its a payment ticket and if the payment comes thru after you send the ticket and before you get a reply from R2 games, reply to the ticket and let the R2s know, it helps speed up the system if the R2s know a issue is resolved without them needed to check the payment.

    Leave a comment:


  • R279183033
    replied
    Originally posted by Kitwritten View Post
    if you can not recharge thru the game, try this link http://store.r2games.com/?gid=174

    its possible that a pop up blocker is causing issues for you so the link will take you to the R2 store that is outside of the game but part of the main R2 games website

    the CS may have misunderstood your concerns and gave you a template response, some of the CS are not fluent in english and sometimes there is a misunderstanding between the concerns you raise and the issue they believe you have
    I have bought 26O diamonds package with my MasterCard and succeed from the link you gave me, but when I continue play the game nothing happen, I'm still not a VIP member. What's wrong this time? Thank you.

    Leave a comment:


  • R279183033
    replied
    Originally posted by Kitwritten View Post
    if you can not recharge thru the game, try this link http://store.r2games.com/?gid=174

    its possible that a pop up blocker is causing issues for you so the link will take you to the R2 store that is outside of the game but part of the main R2 games website

    the CS may have misunderstood your concerns and gave you a template response, some of the CS are not fluent in english and sometimes there is a misunderstanding between the concerns you raise and the issue they believe you have
    Thank you Kit, I'll try the link and let you know the result. thanks again.

    Leave a comment:


  • Kitwritten
    replied
    if you can not recharge thru the game, try this link http://store.r2games.com/?gid=174

    its possible that a pop up blocker is causing issues for you so the link will take you to the R2 store that is outside of the game but part of the main R2 games website

    the CS may have misunderstood your concerns and gave you a template response, some of the CS are not fluent in english and sometimes there is a misunderstanding between the concerns you raise and the issue they believe you have

    Leave a comment:

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