RECHARGE, payment successfull but NO DIAMONDS received

[asingh152]

Hi

I tried to recharging for 5200 diamonds for "Daily Recharge bonus" event, payment was successful (order number 187039047) but no diamonds received.

I have already raised a ticket for the same but haven't received any mail after ticket creation, so don't know what's the ticket number.

Checked with Xsolla (live chat) and they asked me check with R2. Please can you fix this transaction problem soon or refund me my money.

Thanks,
Ashutosh.

[MemoryLane]

okay sir. thank you. but how long can i recieve my diamond ? i want to play now with my vip. 3 days of waiting is long

If you don't have your diamonds or a reply to your ticket by Monday, let me know.

[stainlessss12]

okay sir. thank you. but how long can i recieve my diamond ? i want to play now with my vip. 3 days of waiting is long

[stainlessss12]

Thank you sir. i just wait the response of your support. anyway. how many days i need to wait ? i want to play with my vip. 3 days is so long

[MemoryLane]

I recharge 260 diamonds but i did'nt recieve my diamond but the money on my mol account is gone fix it pls
here's my order number
Order ID/number:MP37602393

-Tanley

Hi, please send in a ticket to www.r2games.com/support for assistance.

[stainlessss12]

I recharge 260 diamonds but i did'nt recieve my diamond but the money on my mol account is gone fix it pls
here's my order number
Order ID/number:MP37602393

-Tanley

[asingh152]

MOd, i have received the diamonds. thx for quick action.

[ModReaver]

Thank you for providing your order # I will have it looked in to. I do need one more piece of info tho...what company did you use?