1 of 2 < >

Forum PMs and Mail

Due to an error in the current version of vBulletin, most are experiencing errors with the private messaging system. Please do not send moderators private messages for assistance at this time. If you have an issue that requires privacy, let us know in your new post or thread and we will work with you to find another option. Thanks - The Moderation Team.
2 of 2 < >


For recent R2 login issues, please log in through the website starting with "https": In addition, the bookmark of the saved URL may still contain the word "http", please change it to "https". If this does not work for you, please clear the cache and cookies to complete the most recent update, or try again with another browser. Thank you.
See more
See less

Purchase of diamonds is broken

  • Filter
  • Time
  • Show
Clear All
new posts

  • Purchase of diamonds is broken

    Hi, I play on both S149 and S153. The last four diamond purchases have problems. I submitted a ticket and didn't hear anything back. I am being charged $5.99 for listed price 4.99 diamond package and $11.99 for packages listed as 9.99. I did not receive any diamonds for one recharge for 9.99 diamonds, but can prove that I paid $11.99. Please help. I will not rechange anything else until this is straightened out. Thanks

  • #2
    Are you located in the EU? If so, you are charged VAT in accordance to EU law. If not, you may be using a payment method that charges a fee. The breakdown of taxes and fees applied to a recharge are listed on the preview before submitting your payment.

    In order to ask support about your ticket, I will need the character name your ticket was submitted under, or you can pm me with the email address.
    Received a random forum error? Refresh the page first, sometimes the error message is the error.

    Some inboxes are broken, including mine. Please don't send me private messages at this time.

    Rules of the Forum are found here.

    R2Games Ticket System for browser games: