Recharge not taking effect after payment.

[EbonEagle]

I was unfortunate to be recharging when the server crashed earlier today. My account and paypal show the money was taken and applied to account but its not showing up in game. I'm one of the effected people that can't access the ticket system for the USA, is there any other way to get help so I can get this resolved I have the order# and stuff. I had purchased the $5 one to finally unlock VIP 5 level but I have not recieved my diamonds and upgrade VIP yet.

In Game name is Misharu on server S1 Autumn Hollow.

[EbonEagle]

KitWritten Can I get someone to take a look at ticket #149292 please. Something was written by a GM but it came up blank and my issue still hasn't been resolved and i'm not concerned now with vip5 but the diamonds not showing up after payment clearing. Thanks